Service Technician

2 weeks ago

Regina, Canada SaskTel Full time

**POSITION OVERVIEW**

**Training**

The four week training program is fully paid and will be scheduled Monday to Friday from 8:30 AM to 5:00 PM. Successful completion of the training program is a condition of employment in order to continue employment as a SaskTel Service Technician(Customer Support Centre).

**Hours and Shift Scheduling**

This position is casual part-time; Hours are scheduled according to business needs; however, the majority of Service Technicians typically work an average of 20-25 hours per week. The Customer Support Center area operates 7 days a week, from 7:00am - 11:00pm.

**TYPICAL DUTIES & RESPONSIBILITIES**
(Not all inclusive or applicable to all assignments)
- Receives, analyzes/tests/repairs/escalates customer issues/complaints. Logs customer reports (trouble tickets), answers/resolves situations and escalates to appropriate personnel as required.
- Investigates, resolves and/or dispatches problems relevant to wireline, wireless, internet access, other emerging Internet technologies and MAX services.
- Performs customer and technical resource follow-up on all unresolved troubles.
- Acquires updates of all customer affecting policies and procedures. Researches Internet sources for new products and technology relevant to resolving customer complaints/issues.
- Reviews and provides trouble statistics upon request by management.
- Allocates daily staffing/workload, including the utilization of part time staff. Analyses business requirements and customer demands to ensure adequate coverage.

**QUALIFICATIONS**
- Diploma/Certificate in computer networking OR Certificate in Business Administration (with Computer Science classes) OR thorough knowledge of internet/networking support, typically gained with three years of experience in a related field.
- Thorough knowledge and experience with DOS/Windows personal computers from both a hardware and software perspective.
- Working knowledge and experience with MacIntosh personal computers from both a hardware and software perspective.
- Working knowledge of the Internet.
- Excellent analytical and problem solving skills.
- Good communications skills, both verbal and written, and the ability to deal effectively with others.
- Keyboarding skills 20 wpm.
- General knowledge of SaskTel’s IP environment.
- Successful completion of prescribed training courses.

**ABOUT SASKTEL**

Our focus on our people and dedication to our customers has made us one of Saskatchewan's Top Employers for 11 consecutive years. Come join our dynamic team and accelerate your career at SaskTel

**_

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