Driver Co-ordinator

**Job title: Driver Coordinator (Western Board)**

**Job Location: Baden**

**Position Type: Onsite**

**Shift Hours**:Monday - Friday 8:00AM - 5:00PM**

**We Bring Food to Your Family’s Table**

The Erb Group of Companies is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 63 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, Winnipeg and a U.S. terminal in Elverson, PA.

**What Will You Do?**
- Working in coordination with planners to direct the scheduled assignments of drivers.
- Accurately and consistently monitor and track driver progress to ensure drivers and shipment remain on schedule.
- Take direction from planners pertaining to load plans, customer requirements, and driver instructions
- Maintain and build a positive rapport with drivers and other departments; being the first point of contact for the assigned group of trucks using and answer phone calls and satellite messages.
- Motivated to connect, communicate and assist with all driver inquiries
- Track shipments from pick up through delivery and provide up-to-date information to operations team and/or customers.
- Provide accurate directions for pickup and delivery services. Negotiating with drivers on delivering planned loads, and provided printed directions and instructions when necessary.
- Act as liaison between driver, operations, shop, driver services etc.
- Work with Fleet Manager and inter-company staff to maintain equipment consistent with the preventative maintenance program and CVOR requirements. Work with shop in scheduling maintenance repairs as required.
- Liaise with other operating locations to maximize equipment efficiency and utilization.
- Respond to queries from employees and customers regarding service issues.
- Prepare various daily, weekly, and monthly reports.
- Assist in preparing necessary paperwork relating to shipping schedules, customs, fueling, loading and provide to the appropriate stakeholders
- Greet and direct drivers at the driver window
- Back up for department staff, when required.
- All other duties as required.

**Who Are We Looking For?**
- A positive attitude and excellent customer service skills.
- Strong leadership skills with the ability to solve problems quickly and efficiently.
- Three (3) years previous experience with dispatching in the transportation industry preferred.
- Sound knowledge of MS Office particularly Excel. Previous experience with routing software is an asset.
- Ability to identify and constructively make recommendations regarding operational improvements
- Technical knowledge of major vehicle systems and various equipment types considered an asset.
- Knowledge of Highway Traffic Act, hours of service logs, load security and Regulations
- Strong written and oral communication skills
- Flexibility for coverage

**Your Cool Work Perks**:

- Benefits available from day 1_
We’re motivated by doing business with good people and hiring them too.
- Company paid health insurance plans (health, prescription, dental and vision)
- Company paid group life insurance and optional life insurance
- Company paid accident and serious illness benefits
- Long-term disability insurance
- Employee & Family Assistance Program (EFAP)
- 20 massages per calendar year
- TFSA, RRSP & RESP savings plans with company match contributions
- Profit-sharing opportunity
- Referral bonus program
- Safety shoe voucher
- Uniform and annual tool allowance for apprentice and mechanic technicians
- Corporate discounts with Josslin Insurance and Goodlife Fitness
- Educational assistance up to 50%, with specific training required by The Erb Group paid in full
- Career advancement opportunities
- Community and philanthropy opportunities
- Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)

**How To Make Your Next Cool Move**
- The Erb Group of Companies is an equal opportunity employer. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continues to be a safety industry leader._
- IND1_