Zipline Guide

**Become a Superfly Zipline Wilderness Guide and lead thrilling adventures high above Whistler's breathtaking backcountry**

**Who We Are**

At Gibbons Whistler, we’re all about **Making People Happy**. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences.

Everything we do is rooted in our **core values**: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence.

**The Opportunity**

We’re hiring a **Zipline Guide** to join our team at **The Adventure Group**, one of Whistler’s most iconic destinations for outdoor adventure, adrenaline-filled experiences, and breathtaking views.

If you’re passionate about outdoor lifestyle, delivering exceptional guest experiences, love working in a fast-paced environment, and want to grow with a culture-driven company - this could be your next adventure.

This role is ideal for someone who thrives in a tourism-focused, adventure lifestyle environment and wants to be part of a team that’s building Whistler’s most memorable experiences.

**Perks of the Job**

- **$19 - $23.50 hourly wage** based on experience and qualifications.
- **50% off food & beverage** at all Gibbons venues
- **Adventure perks**: 20% off The Adventure Group for you and your friends & family
- **Accommodation discounts**: 20% off at The Adara Hotel and Gibbons Life Condos
- **Wellness perks**: 20% off at The Spa at Whistler
- **Exclusive partner discounts** at local Whistler businesses
- Flexible schedules and a supportive team culture
- Access to community events and staff appreciation nights
- Growth opportunities in Whistler’s most dynamic hospitality group - we’re passionate about promoting from within and supporting your career journey.
- Immersive work environment steps from the mountains - we take our core purpose of “Have Fun” very seriously

**What You Bring to the Table**

- Previous experience working in customer service
- Previous experience working in outdoor activities and/or adventure tourism an asset
- 16 hour First Aid qualification required
- Valid Driver’s License
- Be physically fit: able to lift up to 30lbs, be outdoors and on feet for majority of day
- Positive, supportive, and respectful attitude - with both guests and team members
- Flexible and adaptable - every day is different; every tour is different
- Flexible to diverse working hours - early mornings, evenings, and weekends
- Proven ability to communicate clearly

**Your Days Will Look Like**

- Start each shift by checking in with dispatch for daily information, ensuring uniform and equipment readiness.
- Thoroughly prepare for tours, inspecting all equipment, including avalanche/fire gear and helmets.
- Welcome guests warmly at Cougar, setting a positive tone for a fun and safe tour, and providing necessary information.
- Ensure every guest has everything needed for tour - adequate clothing and equipment. Be aware of any signs of weather-related issues or risks.
- Follow established safety, radio, and operating protocols.
- Escalate issues, concerns, or problems to the supervisor or dispatch in a timely manner.
- Pay attention to details, such as keeping the site clean, and assisting guests and staff.
- Check staff communication channels regularly for updates and information.
- Contribute to TAG's dynamic team by assisting other team members and departments as needed.

**Sound Like a Fit?**

We can’t wait to meet you.