Front Counter
2 weeks ago
**Front Counter / Service Advisor**
Are you seeking a customer service role where you’ll be part of a collaborative team that is dedicated to problem solving, safety and helping grow customer relationships?
Kal Tire is seeking a Front Counter / Service Advisor to join our busy team onsite in Nanaimo BC. As a new team member, you’ll learn Kal Tire products and process and help our customers with their vehicle repair needs.
**We Offer**
- Competitive wages
- Benefits including extended health, dental, vision, employee assistance program, life insurance and RRSP matching program
- Perks + Discounts on Tires & Services
- Paid Training
- Never work Sundays or Holidays
- Career paths though manager training programs
**Responsibilities**:
- Provide excellent customer service
- Provide estimates as needed, recommend necessary services and parts, update customer on status of vehicle.
- Responds to customer inquiries & concerns in a timely and respectful manner, over the phone and in person.
- Review work orders with technicians, present and discus any additional work needed with customers.
- Ordering parts and tires needed for appointments.
- Booking appointments
**Qualifications**:
- Retail sales or service experience in a face pace environment
- Ability to negotiate and sell
- Ability to communicate technical information in a simple manner
- Exceptional customer service skills with the desire to exceed customer expectations
- Strong organizational and prioritization skills with the ability to problem solve and multitask
- Familiarity with computers and ability to learn new programs and software’s
**Hours**:
- Full Time **40/hrs **week
- Monday - Saturday
- Within the hours of: 8am-5pm
- Overtime opportunities available
- Never work Sundays or Holidays
Solving our customers’ tire challenges; It’s how we roll - and it’s been that way since Tom Foord opened our doors in 1953 in his hometown of Vernon, BC.
Our expertise & our make-it-happen approach to service at our over 260 retail locations have made us a trusted partner for consumers, industries, and fleets large and small across Canada for almost 70 years
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