Guest Service Associate

4 days ago

Edmonton, Canada TownePlace Suites Edmonton South Full time

As a member of the Front Desk Department the Guest Service Agent is focused on providing exceptional service and creating memorable experiences by making emotional connections with all guests. In this position, you will have a direct impact on the overall experience of our hotel guests and responsible for ensuring 100% satisfaction from the moment guests arrives at the hotel until check out.

**Impact & Influence on Guests, Associates and Business**
- Welcome guests into the hotel and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, etc.
- Demonstrate knowledge of hotel room categories, room rates, packages, promotions, hotel services, etc. and communicate to guests accordingly.
- Utilize up-selling techniques to maximize room occupancy and rates.
- Answer telephone inquiries, including booking, editing and cancelling reservations
- Assist guests with check out, including but not limited to; ensuring rooms and services are correctly accounted for, processing credit and debit card payments etc.
- Respond to all guest inquiries, requests and concerns ensuring 100% guest satisfaction
- Conduct on the job training to new associates as require
- Other duties as assigned

**Job Types**: Full-time, Part-time, Permanent

Additional pay:

- Overtime pay

**Benefits**:

- Discounted or free food

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

**Experience**:

- customer service: 1 year (preferred)

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $15.00-$16.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Ability to commute/relocate:

- Edmonton, AB T6W 2P6: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Hotel: 2 years (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Willingness to travel:

- 100% (preferred)

Work Location: One location

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