Host

**Host Job Description**

The Host is our Guest Ambassador. The Host is responsible for welcoming each guest in a friendly, warm, and inviting manner and for the overall experience of each guest. The Host plays a key role in creating the _vibe_ and an environment where our guests feel relaxed and engaged. Be yourself, have fun and create a memorable and lasting impression whereby every one of our guests can’t wait to come back. Your passion for the guest experience is the cornerstone of our success.

**Role of the Host**
- Provide a genuinely welcoming and engaging first impression for our guestsBe knowledgeable about all aspects of the restaurant including, but not limited to: store hours, parking availability, current promotions and specials, and store policies and procedures
- Be organized and prepared. Understand your next actions to optimize your time and efforts so you have more time for the guests
- Discern most suitable service style for guests and seat in the appropriate area. Ex. dining room vs. lounge
- Act in a courteous, friendly and professional manner during all interactions with guests
- Possess a sincere attitude to be of service to others with a desire to succeed

**Duties & Responsibilities**
- Knowledge of property including property information, amenities, hours of operation and parking availability
- Saying Hello and Goodbye to every guest that visits the restaurant
- The ability to multitask; greeting, seating, handling incoming calls, saying good-bye to each guest as they leave while following all standards as it pertains to each task
- Organizing and confirming reservations by phone prior to arrival to ensure guests’ attendance
- Optimization of floor plan, placement of reservations and high detail toward guest notes and preferences
- Cleanliness of workspace, completion of cleaning schedules, and vigilant on-going maintenance of reception area.
- Handling guest concerns with and without the support of the management team
- Providing the highest quality of service at all times in all guest interactions
- Cleaning and organizing front entrance, host area, and tables as needed
- Relaying all reservation information, including VIP’s, including special requests, private parties to Manager, Chef, and servers as needed
- Ability to take compliments or complaints with and without support of management
- Proper adherence to all cash handling procedures as outlined in company policies
- Correct use of POS system, adhering to all company standards and policies
- Assist front of FOH team when needed
- Knowledge of LIONS HEAD TAVERN including all products, menu’s and promotions

**Competencies**
- Collaborative in a team environment, focused on success of the team not individual
- Maintain a sense of urgency and momentum
- Ability to stay calm under pressure
- Presents open and welcoming expression and body language
- Works harmoniously and professionally with co-workers and management

**Job Requirements**
- Ability to prioritize and stay organized in a high-paced environment
- Professional, poised and polished self-image
- Excellent interpersonal and customer service skills
- Problem solving, and guest retention skills
- Fluency in English both written and verbal
- Ability to work flexible hours including mornings, days, evenings, nights, weekends and holidays
- Must be able to carry and lift items weighing 20lbs, must be able to stoop and bend
- Must be able to stand and move for extended periods of time to continuously perform essential job functions
- Current and valid Serve Right certification

**Job Types**: Full-time, Part-time

Pay: From $15.70 per hour

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person