Renewals Representative

3 days ago

Ottawa, Canada Fortinet Full time

**Job Description: **Renewal Rep - **In this position, you will be supporting all operational functions of the full Renewal Sales cycle. This includes interfacing, guiding, educating, supporting & transacting with Customers, Field Sales Reps, Inside Territory Account Managers, Channel Partners & Distributors on all levels of Renewal opportunities. This person will be the main point of contact for all Commercial/Mid-Enterprise Renewals in a specific assigned territory within the United States. Position located at HQ in Sunnyvale, CA. **Position Description** - Support and assist Customers, Sales, Partners & Distributors with full Renewal Sales cycle including: - Generating install base asset reports via the Renewal Tracking System, generate quotes, assist with re-quoting, create proactive upsell quotes, enforce management of Salesforce Renewal opportunities to assigned Sales Reps, assist with product refresh/upsell data & tracking, Trading up, ELA/ESA data support (Enterprise Agreements), EOS/EOL data (End of Support), RMA troubleshooting, general Renewal expertise knowledge share etc. - Manage inbound Renewal inquiries via Lead record & inbound Renewal calls to corporate phone line - Train new hire Sales reps on Renewal process & best practices on an as needed basis - Cross functional/in person interaction on premises with HQ teams such as - Product Marketing, Finance, IT, Order Management, Customer Support, Enterprise Agreement team, Pricing, Marketing & Sales to ensure alignment on renewal processes - Prioritize workload in order to meet all KPIs, goals and objectives. Staying proactive and productive throughout day on daily tasks and updating renewal opportunities - Meet Daily/Weekly SLAs & maintain high Customer Satisfaction ratings - Quota carrying position tied to territory Renewal goals **Skill Requirements** - Intermediate level of expertise using Salesforce, MS Excel, MS Word & MS PowerPoint - Extremely high attention to detail, analytical & comfortable in a numeric/data driven environment - Thrives working in a fast paced/high revenue environment, demonstrates a high sense of urgency - Must be customer service forward, self-starter, fast learner & team player - Ability to maintain a positive, flexible & professional attitude towards customers and co-workers - Ability to "think outside the box", troubleshoot proactively & accordingly with “Go above & beyond” mentality **Required Skills, Experience & Education - Bachelor's degree or relevant work experience - 1+ year of Renewals, Sales or Operations experience (preferably in the B2B tech industry) - Track record of meeting monthly, quarterly or annual individual or team quotas - Has knowledge of commonly used terminology & products within the Cyber Security field - Understanding of B2B Channel Sales & Direct Sales motions - Fluent in French LI-GB1

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