Program Support Worker

Job description

**Casual Program Support Worker**

**Status**:Casual

BCGEU Community Subsector Grid 33

**Hours**: Varied

Provides for the safety and care of clients and assists in the delivery of the clinical program; interacts with clients, checks on at-risk clients, and is available to assist clients during their treatment process. Provides support services, admits and discharges clients. Plans, promotes, arranges, facilitates, and evaluations group support programs.

**Key Duties & Responsibilities**:

- Assesses client’s physical and psychological status during treatment. Monitors and documents changes according to established guidelines for clinical and administrative case management, makes required referrals to services, provides feedback and input regarding client’s needs, performance and progress for case management as required.
- Provides basic care to clients and assists in the delivery of the clinical program such as monitoring client activities and ensuring their safety and security
- Provides clients with program and community resource information. Provides guidance to clients working on program assignments
- Promotes group support programs by providing information to clients, the public, and healthcare professionals
- Facilitates group support programs to encourage skill development in areas such as self-esteem, coping skills, motivation, positive skills, and the formation of mutual support networks, in accordance with established client care program. Provides related feedback, and follows up with clients as required
- Plans group support programs by determining content and structure, consulting with clients as appropriate
- Evaluates programs using information attained by observation and client feedback on issues such as group session effectiveness and material presented
- Arranges group support programs by performing duties such as scheduling session times, booking facilities and acquiring materials
- Monitors client interaction and behavior and provides crisis intervention such as first response to suicide threats and medical emergencies, managing the situations as required. Facilitates conflict resolutions where needed
- Facilitates group and/or individual discussions by providing supporting counselling and education in areas such as guiding clients through relaxation techniques, behavior management, and providing nutritional information
- Performs client admission and discharge duties such as charting and developing discharge summaries
- Performs urine drug screens as required
- Routinely drives clients to outside appointments or other related activities
- Provides an orientation to new clients about the centre, its policies, expectations, and physical layout including the completion of necessary intake forms
- Completes and maintains related records and documentation such as medication records, client files, group session evaluation summaries, and logbooks
- Performs other related duties as required

**Skills and Abilities**:

- Ability to communicate effectively, both verbally and in writing
- Physical ability to carry out the duties of the position
- Ability to work independently and in cooperation with others
- Ability to operated related equipment
- Ability to organize and prioritize
- Ability to establish and maintain rapport with clients
- Ability to observe and recognize changes in clients
- Knowledge of alcohol and drug abuse treatment approaches
- Awareness of personal attitudes towards substance abuse, and identify own experiences and values in relation to the therapeutic environment
- Familiar with post acute withdrawal
- Competent in creating relapse prevention and aftercare plans
- Aware of stages of change and familiar with motivational interviewing concepts as well as trauma-informed therapy
- Ability to handle conflict

**Qualifications & Requirements**:

- Diploma in Community Social Service, Social Work or related discipline
- Recent, related experience of 2+ years in addictions, mental health, or related field
- Valid First Aid certificate
- Valid Driver’s License
- Comply with both federal and provincial police check requirements

**About Kinghaven Peardonville House Society**:
Kinghaven Treatment Centre was established in 1971 as MSA Halfway House. Over the past 45 years it has evolved into one of the country’s premier intensive residential treatment centres having served in excess of 28,000 adult men who present with problematic use of mood-altering substances. Located in the tranquil Fraser Valley of British Columbia, our campus also includes the new George Schmidt Centre, a 31 unit second-stage housing facility.

Peardonville House Treatment Centre was founded in 1987 as an adult women’s treatment facility to serve the ever increasing demand of services for women in addiction. In 1990, at the request of the provincial government, the “Moms and Kids” program was launched to allow women struggling with addiction to bring their under-school-age children to treatm