Systems Analyst

Organization Summary
Building on 35 years of experience as Merit Contractors Association, OpenCircle elevates employers and employees by supporting well-being in work, life, and the spaces in between. As a membership association supporting construction and industry partners across Canada, OpenCircle supports member companies and their employees with sustainability and growth. As changes occur globally and at home in Canada, they shine the spotlight on the employer-employee relationship, encouraging diverse thinking on how to best support employees and their families.

What will you do?

Reporting to Director, Benefit Systems, the Systems Analyst - Automation & Integration is responsible for performing analysis, configuration, maintenance, and development within the benefit administration system in support of organizational goals and objectives. The Position will catalogue processes, gather business requirements, perform gap analysis to discover inefficiencies and develop and implement system improvements. The Position will serve as a cross-departmental liaison between the Benefit Systems department and strategic business units.

Job Responsibilities
- Collaborate with stakeholders to gather and define business requirements throughout the Software Development Life Cycle (SDLC).
- Design and develop system solutions to optimize system functionality and business processes, including integrations and enhancements using Robotic Process Automation (RPA).
- Identify and implement process improvements by performing gap analysis and leveraging automation tools to streamline workflows and enhance operational efficiency.
- Configure and maintain systems, ensuring security, compliance, and optimal performance.
- Develop and execute testing strategies, including System Integration Testing, User Acceptance Testing, and quality assurance to ensure system reliability.
- Troubleshoot and resolve system issues by performing root cause analysis and implementing effective solutions.
- Create and maintain system documentation, including technical specifications, process workflows, and user guides.
- Provide training and support to end-users to ensure successful adoption of system enhancements and process optimizations.
- Perform any other duties as assigned by the manager to support team objectives and operational needs.

**Qualifications**:

- Post-secondary education in computer science, information systems, software development or a related field is required.
- 5-7 years of direct work experience in software development, information technology, systems analysis or relevant discipline is required.
- Enterprise Resource Planning (ERP) experience is considered an asset.
- System integration experience is considered an asset.
- Knowledge of APIs for seamless data flow across systems.
- Strong understanding of UI Path processes.
- Working knowledge of RPA and system automation processes.
- Demonstrated experience analyzing business and technical requirements.
- Demonstrated experience modeling and mapping business processes using proven methodologies and models.
- Knowledge of object-oriented development languages.
- Expertise in designing, developing, and implementing re-engineered business processes and associated software and hardware.
- Direct knowledge of database management and various data retrieval methodologies, including data importing to spreadsheets, and graphs.
- Able to write operational procedures in both technical and user-oriented language.
- Ability to troubleshoot business process changes, errors, and subsequent modifications; must be able to do this with the work of other analysts.
- Able to interpret the operational requirements of end users, project managers, and other stakeholders.

Core Competencies

At OpenCircle we strive to provide a workplace culture that aligns with our employees’ personal values. Core competencies for this role, to align well with our workplace culture, are:

- Agility
- Result-oriented
- Solution-based thinker
- Creative problem solving
- Self-motivation