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Cash Management Technical Officer
1 hour ago
In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2024. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.
**The position at a glance**
The Cash Management Technical Officer (CMTO) - is tasked with the following:
Acting as the main service contact for BNP Paribas Global banking clients (Cash and Trade) in the Americas with the objective of:
Providing implementation and Integration services related to onboarding of new clients
Providing best in class customer service with a focus on e-platforms and complex e-banking activity
Maintaining the standard of excellence of BNP Paribas
**In detail**
Main responsibilities:
Follow the internal control framework to ensure reliability and traceability of the work done
To provide implementation and Integration services related to onboarding of new clients:
Coordinate cash management clients’ implementation process: launch the implementation process that will enable the onboarding of the client and follow its progress until completion
Prepare applicable documentation and forms
Manage trainings and demos where requested
To provide daily servicing tasks with the highest possible level of customer service in mind:
Offer a positive experience to the client
Clearly understand client requirements to simplify requests
Reply to support requests
Promote “Selfcare” to clients
To manage customer incidents:
Identify incidents and send alerts to the clients
Measure the impact of the incident and communicate them to the client
Regularly communicate with client until incident resolution
Prepare post-incident report with action plan where appropriate
Highlight/escalate recurring incidents with improved “client experience” in mind
Maintain expertise on all product lines (Cash & Trade) and systems applicable. Continually enhance and acquire new knowledge relating to relevant product offerings of BNP Paribas in line with any product enhancements and/or regulatory changes, ensure knowledge transfer within the team.
Assist with projects in collaboration with Local IT, Cash Management and Trade product managers when required (example: new projects, UAT testing, etc.).
Participation in department meetings and other activities of the bank as well as handle various tasks/projects which may be assigned by manager from time to time
**The strengths and skills that will help you succeed**
University degree, preferably Bachelor in Business Administration or IT
0 to 2 years’ work experience in the field of banking operations/client service
Proficient in MS Office (Word, Excel & PPT)
Good working knowledge/understanding of Computers/Systems/Electronic Banking Platforms/ERP Systems
Good working knowledge of Cash products (Payment Structure, SWIFT, etc.) and basic understanding of Trade products (LCs, SBLCs, BGs, etc.)
Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Knowledge of the English and French is required.
Combination of English and Spanish It is also acceptable.
Portuguese would be considered as a asset
**SKILLS AND BEHAVIOURS**:
Strong customer service skills
Basic project management skills
Highly effective communicator, written and oral, with good interpersonal skills
Ability to work in a highly autonomous team environment with mínimal supervision
Ability to work with precision in a fast paced environment
Resourcefulness and creativity
**A recruitment policy that promotes equity and diversity**:
**Equity and diversity** are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Knowledge of French and English is required.
**What’s in it for you**
In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements, such as remote working up to 50% and flexible working hours are available for most positions. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.
To find out more about our range of benefits, click here
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**What you need to know**
- You must be legally eligible to work in the Greater Montreal area and, if appli
