Consultant

2 weeks ago

Canada Open Text Corporation Full time

**Req id**:30290- Virtual, CA**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.- The Opportunity:- You are great at:

- Supporting large-scale enterprise system implementations involving one or multiple OpenText products and technologies, including business workflow and capture-related solutions to ensure successful, on-time delivery.- Joining in the design, installation, testing and supporting of OpenText product implementations based on customer requirements and OpenText project/resourcing needs (e.g., RightFax, EasyLink/Xpedite Fax2Mail/cloud fax, XM Fax/cloud fax, Alchemy, OpenText Cloud Capture/Capture Center, B2B EDI).
- Writing scripts (e.g., PowerShell, SQL) for automation of certain system monitoring tasks such as in solution test procedures.
- Working with customers to formulate and document business requirements, processes, and procedures. Recognizing and evaluating inefficiencies to recommend improved work practices and system functionality.- Being responsible for deploying functional solutions. Creating and implementing system test plans to ensure acceptable quality and integrity of the system.- Creating user and training documentation and delivering training classes.
- Using established methodologies and documented procedures to perform assigned tasks.
- Determining when to escalate issues to senior team member/manager to ensure effective delivery.
- Identifying and actively communicating and documenting opportunities to streamline processes to help the department run efficiently.
- Presenting a professional and pleasant image of the product and company.- What it takes:

- Excellent customer service, communication, and attention to detail.
- Effective time management in a busy work environment.
- Knowledge of cloud implementation, systems implementation, and troubleshooting on the Microsoft platforms at an administrative level.
- Proficiency in Windows networking infrastructures and protocols.
- Basic knowledge of IP telephony or telecommunication network protocols.
- Proficiency in writing scripts for automation of certain tasks.
- Working knowledge of SQL, Exchange, Office, Office 365, SAP, VMWare.
- 2-3 years of experience in any/all of the following: Professional Services, consulting, systems implementation/systems engineering, technical support experience within an enterprise software company/IT department.
- 2-3 years of hands-on implementation experience with Microsoft technologies (AD, Exchange, SharePoint, SQL Server, Windows Servers) and/or enterprise cloud technologies (Azure, Office 365, GCP, AWS, etc.)-
- Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.

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