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Fragrance Specialist

2 weeks ago

Toronto, Canada Sephora Full time

**Job ID**: 276093
**Location**: ON-Yorkdale (0502)
**Address**: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA)
**Hourly/Salaried**: Hourly (Non-Exempt)
**Full Time/Part Time**: Part Time
**Position Type**: Regular

As an Fragrance Specialist, you will play a key role in delivering an exceptional luxury experience, engaging clients through inspiring storytelling and introducing them to our universe of fragrance and craftsmanship. You will be a true brand ambassador, guiding clients through the product range and ensuring they leave with more than just a purchase - a memorable experience.

You will be responsible for driving sales, fostering long-term client relationships, and actively contributing to the success of the store. Additionally, you will take the initiative in creating inspiring in-store experiences, ensuring every client interaction is unique and engaging.

**Drive Sales & Category Performance + Client Engagement**
- Welcoming and advising clients, ensuring a personalized and engaging experience. Create and foster a welcoming and luxurious environment that reflects the high standards of our luxury fragrance brands.
- Developing long-term relationships to improve client loyalty, leveraging sales/education tools and brand storytelling.
- Acquiring deep knowledge of every product and the brand itself to act as a true expert. Provide expert knowledge to our clients on luxury fragrance brands and products.
- Proactively cross-selling to introduce clients to our full product universe across categories.
- Staying ahead of trends and product knowledge to confidently guide customers.
- Taking initiative in creating unique in-store experiences that immerse clients in the universe of luxury fragrance.
- Achieving daily sales goals and contributing to the overall store success.
- Lead by example, demonstrating best practices in client service, product knowledge, and sales techniques.

**Operational Standards - Fragrance**
- Ensure the luxe fragrance and fragrance area is impeccably maintained, with products well-stocked and displays visually appealing.
- Manage inventory levels and conduct regular stock checks.
- Oversee the implementation of visual merchandising guidelines to enhance client experience.

**Event Support**:

- Occasionally support other store launches and special events, ensuring seamless execution and exceptional client experiences.

**Brand Representation**:

- Serve as a brand ambassador, representing the luxury fragrance brands with professionalism and enthusiasm.
- Uphold appearance and uniform standards to maintain a professional and luxurious image.
- Stay informed about industry trends, new product launches, and competitor activities.
- You thrive in an environment where Service Excellence is central, and where your ability to offer personalized, tailored experiences through your deep product knowledge helps create moments that go beyond a simple sale.
- You are self-motivated, adaptable, and proactive, ready to take ownership of every client interaction, and eager to contribute to the growth of the store while being part of a high-performing team.
- Passion for luxury products and a keen sense of style.
- You are not only an enthusiast and able to adapt easily to any situation, but also self-motivated, focused and able to take initiatives.