Technology Specialist, Digital Workplace

At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today.
**Position Title**: Technology Specialist, Digital Workplace
**Reports To**: Senior Technology Manager, Digital Workplace
**Department**: IT
**Term**: Temporary Full-Time, Four (4) Month Contract
**Work Arrangements**: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of ten (10) assigned days each month. You are welcome to work from the office more than the minimum requirement if you choose.
**The Opportunity**: Equitable is growing We are looking for a Technology Specialist, Digital Workplace to join our IT team The Technology Specialist, Digital Workplace maintain and enhance shared technology solutions and infrastructure. This role will partner with a cross-functional team to develop, test, launch, and refine solutions to optimize the organizations' service experience. They are responsible to develop and implement infrastructure technologies that support business priorities and capabilities for internal and external clients. Now is an exciting time to join one of the Waterloo Area’s Top Employer for 2025 and Southwestern Ontario’s Top Employers for 2024
**What you will be doing**:

- Support the implementation of corporate policies, standards, and procedures that provide effective architecture, governance, and management of Equitable Life’s technical systems and solution
- Work with internal and external teams to increase client satisfaction by improving the quality of systems and products through identification of issues, on-going maintenance, and implementation of solutions
- Assist in the maintenance of existing internal processes and quality system management documentation to uphold quality standards
- Inspect systems and processes to identify opportunities for improvements to workflow and enhanced efficiencies
- Monitor capacity usage and performance of assigned technologies to assure operational availability and process integrity
- Provide technical guidance to peers and/or end-users regarding technologies that enable continuous delivery of shared solutions
- Designing and managing digital workplace systems (Endpoints; Productivity & Collaboration (Office365); Unified Communications; etc.) used by the business
- Work with different IT professionals and teams to ensure our platform capabilities meet the needs of our organization and clients
- Create and implement training programs that drive measurable improvements in digital literacy and workplace productivity

**What you will bring**:

- Behavioral
- Client Experience
- Achieve service commitments by balancing efficiency and quality and by escalating obstacles that require additional support
- Demonstrate empathy when faced with client concerns and issues
- Act as a brand ambassador by demonstrating knowledge and leveraging resources to meet clients' needs
- Strive to resolve client inquiries at first point of contact
- Professional, respectful, and courteous in all interactions with clients
- Growth Mindset and Innovation
- Critically evaluate current processes and contribute to the implementation of improvement opportunities by incorporating past learnings
- Solution focused approach - advocate for continuous improvement / innovation amongst the team
- Seek out and obtain required, and beyond what's required, professional and/or industry knowledge and training, for both personal and organizational benefit
- Actively share knowledge for the betterment of the team/others
- Approach problems as opportunities that can be resolved and overcome
- Interpersonal Skills
- Communicate professionally and respectfully
- Share and solicit knowledge and insights freely with clients, colleagues, and business partners
- Provide both reinforcing and constructive feedback to peers as appropriate
- Embrace diversity; works well with different people; adapt to other’s styles and/or work habits
- Synthesize complex information and crafts communications with the audience in mind
- Ability to negotiate and manage conflict effectively
- Agility and Flexibility
- Adapt to changes in priorities, assigned responsibilities and projects, when explained why and how
- Demonstrate a willingness to change ideas or perceptions based on new information or contrary evidence
- Maintain a positive outlook as pressure increases and/or towards doing things differently
- Critical Reasoning
- Use observations and experience, combined with resources and facts or data, to draw conclusions and make judgements
- Take ownership of decisions and ensure they are consistent with legislation, precedent and established policies and procedures
- Handle competing priorities effectively and act to obtain desired outcomes