Dining Room Host/hostess

Value Based Work

All positions must work demonstrating AgeCare’s values of Trust, Respect, Quality and Teamwork. AgeCare is committed to providing a respectful environment, and we believe that when we work together and live our values, we honour our rights and responsibilities.

Core Outcomes

1.Food Services: Meet high level service standards and presentation standards:

- Performs meal service as required relating to beverage and meal service, plating of food, clearing, and cleaning of dining rooms etc. Plates and serves meals.
- Under direct supervision of the Food and Nutrition Manager, the Dining Room Host/ Hostess performs basic routine duties of food preparation and delivery as directed.
- Proper setting of resident tables including condiments as required.
- Must always use safe work procedures and comply with safety rules and regulations.
- Provides attentive and appropriate care and consideration of resident, family, and visitor requests.
- Performing other related duties as required (e.g. Temperature / Food / Waste / Dish audits etc.)
- Appropriately directs to the Food and Nutrition Manager any matters that may require corrective action.
- May be responsible for dishwasher in serveries.
- Portions, plates, and serves meals and food items in a manner that is visually appealing.
- Provides attentive and appropriate interaction and consideration with residents, families and visitors clearing and cleaning of trays, dining rooms and or other eating areas with a focus on maintaining a healthy and clean environment.

Food and Equipment Safety: Maintain sanitation processes and general area cleanliness:

- A clear understanding and practice of safe food handling and sanitation practices as specified through AgeCare policies and procedures is required.
- This position is responsible for maintenance of specific product inventory levels and replenishes as required and directed.
- Responsible for the setting, clearing, cleaning, and sanitizing of resident dining and service areas.
- Sanitation of food delivery tools and equipment (e.g. steam well etc.) with a clear focus on resident satisfaction is required.
- Attends mandatory training and department meetings.

Resident and Employee Safety: support a culture of safety in the workplace for residents, visitors, and employees:

- Perform all duties in a manner in which resident safety is the focus & promote a culture of safety.
- Report any unsafe activities that may cause harm or injury to a resident or employee.
- Educate other co-workers/colleagues on proper safety techniques; observe and correct any unsafe behavior demonstrated by the residents.

Bistro Specific Tasks: When assigned to the Bistro there are additional tasks as listed below:

- Responsible for using the dishwasher in the Bistro.
- Assist in maintaining inventory of supplies, unpack and store supplies and ensure areas are properly stocked and records are kept of quantities used.
- Package food for takeout where permitted.
- Pours and presents beverages, using equipment to prepare hot beverages, where available serve alcohol following legal requirements.
- In locations with fee for service options, accepts cash and credit card payments, and presents receipts.
- Greet residents and other patrons, present menu options and other food and beverage choices, answer questions regarding options and take orders; manage unusual requests in consultation with the Food and Nutrition Manager.

**Qualifications**:
Education & Experience
- High school diploma or equivalent is preferred.
- Minimum Grade 10 is required.
- Safe Food Handling is required, and for some positions, Safe Serve.
- Formal training or equivalent on the job experience is preferred.
- Experience with food service equipment (juice dispenser, dish machine, steam tables etc.)

Skills, Knowledge, and Abilities
- Minimum 18 years of age is preferred and required when serving alcohol.
- Must be fluent in English, both orally and in writing.
- Must be able to follow direction and have a willingness to learn.
- Must enjoy working with the elderly.
- Must be capable of routine work with mínimal supervision.
- Possess strong leadership ability and the willingness to work in collaboration with others.
- Excellent communication skills and interpersonal skills interacting with residents, families, volunteers, and staff.
- Able to be flexible and adapt easily to changes in schedule, work assignments and environment.
- Have a positive attitude, be empathetic and motivated.
- Demonstrates a caring, empathetic attitude in a professional and mature manner.
- Ability to manage stressful situations in the workplace.

Physical Demands
- Good hand eye coordination and dexterity.
- Frequent intense visual, listening, and mental concentration required.
- High degree of walking/standing.
- Considered to be a light class capability.
- Frequent lifting and / or carrying up to 10 lbs.
- Occasional lifting of up to 20 lbs.

Health and Safety Risks
- Physical
- Mu