Business Support Coordinator

**Position Summary**:
**BUSINESS SUPPORT COORDINATOR**

**Job ID: 4620**

**REGULAR/FULL-TIME**

**Location: BURNABY, BC**
- **Join one of BC’s Top Employers**:

- **Be part of an exceptional company culture with great employee benefits and a healthy work/life balance**

**BC Housing thanks all applicants for their interest; only those selected for an interview will be contacted. This position is only open to those legally entitled to work in Canada.**

**THE ORGANIZATION**

BC Housing is a provincial Crown Corporation that develops, manages and administers a wide range of subsidized housing options for those most in need across the province to address critical gaps across the housing continuum ranging from emergency shelter through to rent assistance in the private market and affordable home ownership. _Share in the rewards of working with an organization that offers challenging work and competitive compensation and supports the growth and development of its people._

**Our mission** is making a difference in people's lives and communities through safe, affordable and quality housing.

BC Housing offers competitive salaries and an excellent benefits package. But a job is more than a pay cheque. We also offer our staff the opportunity to work together to make a difference. When employees go home at the end of the day, they experience the satisfaction of knowing they’ve helped provide safe, affordable housing for British Columbians. And while they’re here, employees can take advantage of many opportunities:

- In-house training, and training at other institutions, for courses related to employees’ current positions or to prepare them for advancement within BC Housing.
- Wellness programs including physical fitness, programs to help employees quit smoking, free flu shots, mental health resources, and lunch-and-learn lectures and seminars.
- Recognition programs including long-term service awards, idea recognition and outstanding performance awards.
- Livegreen incentives include an employee transit pass program, and other initiatives that encourage alternative, sustainable transportation (even a bike purchase program).
- An active Social Club that organizes special events like seasonal parties and arranges group discounts to other events.
- Participation in community and charitable events.

**Please note: Eligibility for benefits offered is based on employment status**

**BUSINESS SUPPORT COORDINATOR**:
($49,603.30 - $56,324.16 - Annually)

***

Do you enjoy training others and want to play a part in giving back to the community?

We are all about helping communities and currently have an opportunity for a Business Support Coordinator to join our Team This is a great opportunity for an individual who has experience delivering training along with providing systems support to in-house or external users. This opportunity offers great benefits (including Teleworking) along with potential for career progression.

Reporting to the Business Support Manager, the Business Support Coordinator supports assigned business area(s) with responsibilities such as: identifying and planning for training requirements for external clients, coordinating and maintaining their access to BC Housing systems, and providing training for staff on all systems. He/she/they undertakes various business processes, feasibility, risk assessment, impact and cost-benefit studies, assesses and recommends the need for new systems, monitors data interfaces, identifies and investigates errors, and resolves problems. The position provides first level help desk systems support for internal and external users.

**CANDIDATE PROFILE**

**EDUCATION & **EXPERIENCE**:

- Substantial completion of a diploma in computer science, business administration, accounting, or other relevant discipline.
- Sound experience training adult learners in a workplace environment.
- Considerable experience in the use of systems and business processes. Some experience with business analysis, business reporting design and development, data management, and new systems implementation.
- Sound experience training adult learners in a workplace environment.
- Or an equivalent combination of education, training, and experience acceptable to the employer.

**KNOWLEDGE, SKILLS AND ABILITIES**:

- Some knowledge and understanding of business analysis, business reporting design, data management and new system implementation
- Ability to learn and understand BC Housing’s structure, business operations, housing programs and services, and clientele
- Ability to provide system expertise, and plan and deliver system training to internal and external clients
- Ability to plan and meet deadlines, adapt to changing critical priorities and work under pressure in a demanding and dynamic atmosphere.
- Ability to establish and maintain effective working relationships internally and externally with housing partners
- Ability to work independently, as well as in a team environment.
- Prof