Customer Service Quality Assurance Agent

6 days ago

Montréal, Canada signature Canada Full time

**Are you looking for a part-time job from home? Are you ready to use your customer service skills?**

You’re in the right place Signature Canada is looking for trusted individuals to be a “mystery shopper” over the phone.

Signature Canada is a recognized North American company in the field of customer service training, the Canadian franchise of Signature Worldwide (serving more than 90 countries in five continents). Specializing in hotels and equipment rental, Signature Canada is looking for **independent, reliable people with good communication skills.**

The work consists in making calls to the various companies in which we have given our training in order to validate the understanding of the notions taught and this in order to perform an outstanding service The role of the “mystery shopper” is to know how to approach our customers’ employees over the phone with a solid and realistic scenario.

For this job you need to be:

- Autonomous
- Perfect english speaker
- Creative
- Reactive
- Reliable
- Discreet
- Impartial
- Attentive to details

*
You must have a reliable telephone line and a computer with internet access

We are looking for a person available to make calls daytime (from 8AM to 4PM all accros Canada; so these hours change according to the time zone).

Number of hours worked per week : between 2 and 6 hours

**Salary**: 16,50$/h

Paid training will be provided.

**Job Type**: Part-time

Pay: From $18.00 per hour

Expected hours: No more than 8 per week

**Benefits**:

- Work from home

**Language**:

- Anglais (required)

Work Location: In person

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