Customer Experience

13 hours ago

North Vancouver, Canada Tandem West Sales Full time

**About the Role**
We’re hiring a **Customer Experience & Inside Sales** team member to support our agency's principals, retailers, and showroom operations in North Vancouver. This role is ideal for someone who thrives on organization, is passionate about the outdoor industry, and are able to work both independently and collaboratively.

This is a full-time role with the potential for hybrid and flexible hours; however, a minimum of three in-person days per week at our showroom in North Vancouver is required.

**What You’ll Do**
You’ll be responsible for overseeing and optimizing the day-to-day operations at our North Vancouver showroom, while delivering exceptional customer service experiences to our customers in the following areas:

- Supporting inside sales and client relationships, including handling sales calls and maintaining brand sales lists
- Managing order (and reorder) reports
- Managing brand warranty processes
- Scheduling showroom appointments and seasonal brand meetings
- Assisting with planning clinic trips and occasional trade show support

**Compensation**
- Full-time role with a starting salary of $55,000+ (commensurate with experience)
- Extended health, dental, and vision benefits after 6 months
- Opportunities to grow into a product training role, travel, as well as product perks and incentives

**Who You Are**
You’re a detail-oriented problem-solver who thrives on puzzles, data, and metrics, with strong communication skills and the ability to work both independently and collaboratively. You love a good challenge and stay organized, proactive, and tech-savvy.
- Exceptionally organized with a knack for juggling multiple priorities
- Comfortable with sales outreach and customer service
- Analytical, attentive to detail, and metrics-focused
- Skilled with Microsoft Office and Google Suite
- Friendly, proactive, and excited to grow with a small team

**It’s a Plus if**
- You have experience within the Wholesale/Retail sales industry
- You’ve worked with local brands like Arc’teryx, MEC, Lululemon, Aritzia, Reigning Champ, Hershel, as well as other specialty outdoor and resort retailers
- You have experience with Squarespace and Acuity scheduling tools

Pay: $55,000.00-$56,265.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in North Vancouver, BC

Application deadline: 2025-04-23

  • Bilingual Customer Service Representative

    6 days ago

    North Bay, Canada Zedd Customer Solutions Full time

    **ABOUT ZEDD CUSTOMER SOLUTIONS** Zedd Customer Solutions is a Canadian owned and operated outsource contact center services provider. Our success can be attributed to the dedication, hard work, and service excellence delivered every day by our talented team of contact center professionals Zedd Customer Solutions is expanding and invites you to join our...

  • Customer Experience Specialist

    2 weeks ago

    North Vancouver, Canada Hero Home Care Full time

    You’re the kind of person who loves listening to others and finding thoughtful, caring solutions. You bring calm to chaos and lead with grace, even in emotionally challenging situations. Friends and family naturally turn to you for practical insights delivered with heart. When demands are high and time is limited, you know how to prioritize what matters...

  • Part Time Customer Service

    2 weeks ago

    North York, Canada Positive Dance Experience Full time

    Positive Dance Experience is growing! We’re seeking 2 exceptional individuals to join us as our Customer Service & Administrative Assistants. As the Customer Service & Administrative Assistant for Positive Dance Experience, you’ll be our first point of contact for our valued members, responding speedily to all customer issues. As one of our most visible...

  • Part Time Customer Service

    6 days ago

    North York, Canada Positive Dance Experience Full time

    Positive Dance Experience is growing! We’re seeking 1 exceptional individual to join us as our Customer Service & Administrative Assistants. As the Customer Service & Administrative Assistant for Positive Dance Experience, you’ll be our first point of contact for our valued members, responding speedily to all customer issues. As one of our most visible...

  • Customer Experience

    2 weeks ago

    Vancouver, British Columbia, Canada REW Full time $65,000 - $75,000

    is seeking an exceptional Customer Experience & Success Lead with a results-oriented approach to customer relationships.At , we believe real estate is one of life's great adventures. Since 1978, we've been empowering Canadians to navigate their home search journeys with confidence. As Canada's leading real estate platform, we combine innovative technology,...

  • Customer Experience

    1 week ago

    Vancouver, British Columbia, Canada REW Full time

    is seeking an exceptional Customer Experience & Success Lead with a results-oriented approach to customer relationships.At , we believe real estate is one of life's great adventures. Since 1978, we've been empowering Canadians to navigate their home search journeys with confidence. As Canada's leading real estate platform, we combine innovative technology,...

  • Customer Experience

    2 weeks ago

    Vancouver, British Columbia, Canada REW Full time

    is seeking an exceptionalCustomer Experience & Success Leadwith a results-oriented approach to customer relationships.At, we believe real estate is one of life's great adventures. Since 1978, we've been empowering Canadians to navigate their home search journeys with confidence. As Canada's leading real estate platform, we combine innovative technology, deep...

  • Customer Experience

    2 weeks ago

    Vancouver, British Columbia, Canada Real Estate Wire (REW) Full time

    is seeking an exceptional Customer Experience & Success Leadwith a results driven approach to customer relationships.At , we believe real estate is one of life's great adventures. Since 1978, we've been empowering Canadians to navigate their home search journeys with confidence. As Canada's leading real estate platform, we combine innovative technology, deep...

  • Customer Experience Lead

    4 days ago

    North Vancouver, Canada Scotiabank Full time

    Requisition ID: 200855 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help...

  • Restaurant Assistant Store Manager

    2 weeks ago

    North York, Canada Teriyaki Experience Full time

    **Education**: **Operational Management**: **Job Overview**: **Responsibilities & Duties**: - Plan, organize, and evaluate daily restaurant operations. - Establish work methods and schedules to meet service demands. - Supervise and coordinate staff activities in food preparation, portioning, and service. - Ensure compliance with health, safety, and...