Telecommunications Technician

the **Overview**

For our Field Service Technicians, the first priority will be to offer extraordinary customer service while installing and repairing products related to the future friendly home (FFH), home networking, phone, high speed internet, Optik TV, home security system, for our customers.

You will also find opportunities to promote and up-sell additional services and/or products that our clients offer.

HERE’S WHAT SUCCESSFUL CANDIDATE SHOULD BRING TO THE TABLE:

- Ability to provide exceptional customer experiences, overcome objections and handle both favorable and unfavorable customer interactions
- Comfortable with solutions-based selling, recommending products to the customers and up-selling services and products
- Normal color vision which is required to work with color-coded wiring
- Handle a physically demanding workload (up to 60 lbs.) which includes heavy lifting, climbing ladders/poles, crawling in confined spaces and working in all weather conditions
- Flexible to work various shifts: days, evenings, and weekends, to meet business needs
- Fluent in English, with demonstrated professional oral and written communications skills, fluency in other languages would be a great bonus
- Self-motivated, demonstrate effective decision-making skills and can work with limited supervision
- Mechanical ability and technical proficiency along with an ability to work aloft or on ladders
- Ability to plan, organize and thrive in a dynamic, rapidly changing environment
- Effectively work in a team environment and collaborate with other departments
- Follow safe work practices and abide by all safety rules and regulations
- Willing and able to work in locations that preclude your ability to return home, as required

QUALIFICATIONS
- Completed a minimum of Grade 11 Math
- Strong computer skills
- Clean and valid Class 5 Driver's License
- Previous experience in sales and customer service
- Previous experience and/or education in telecommunications
- Otherwise we will offer you best-in-class training to start.

ADDITIONAL INFORMATION:

- Required to obtain and maintain a Security Alarm Installer License from the applicable provincial government prior to the end of the probationary period.
- Required to maintain clean Driving records.
- A driver’s abstract will be required prior to receiving the offer of employment.
- Required to provide pre-employment criminal background checks
- Comfortable with a unit base (piece-rate) paysystem

WORK LOCATION:

- Lower Mainland, Vancouver Island and surrounding areas

Join our team as a Telecommunications Technician, where your expertise will contribute to delivering high-quality telecommunication services

Pay: $80,000.00-$100,000.00 per year

Additional pay:

- Commission pay

Schedule:

- Day shift

**Experience**:

- telecommunication: 1 year (preferred)
- Sales: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person