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Customer Service Representative

2 weeks ago

Rocky Mountain House, Canada Ralcomm Ltd. Full time

Ralcomm Ltd. in Rocky Mountain House is looking for a Customer Service Representative with strong interpersonal and communications skills who are passionate about the communications industry and its growing future.

**As a Sales Representative you will be responsible for**:

- Working with a team of Sales Representatives to meet personal and store sales targets.
- Ensuring our clients receive exceptional after-sales service by helping them get the most from their device, and from their rate plan.
- Store merchandising and operational tasks.
- Selling TELUS/KOODO mobility/Home Services.
- Troubleshooting mobile phone issues.
- Provide repair and replacement estimates for the customer
- Communicate with the customer to explain technical issues in an easy to understand, helpful manner
- Provide the customer with the complete solution by offering our full range of wireless services that we offer
- Outbound Calling/Cold Calling

**Qualifications**:

- Strong aptitude, desire and/or experience in repairing electronics
- Technical certification or degree in electronics or consumer electronics desirable
- Strong technical, problem solving and analytical skills
- Knowledge of smartphone and tablet functionality both hardware and software
- Self motivated and sales driven you have the ability to connect with and influence customers
- Take personal pride and satisfaction in providing the customer with the complete solution for all their wireless needs
- Transparent, Honest and Trustworthy
- Work best in a collaborative, small team environment
- Ability to work flexible retail hours

**What we Offer YOU**:

- Discounts on products & services.
- Professional training, growth, and development opportunities
- Benefits on a permanent position.

Additional pay:

- Commission pay

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person