Catering & Event Services Assistant Supervisor

Oversee the day-to-day aspects of the Summer Accommodations program and fulfill sales, event coordination, event supervision and administrative duties for Catering and Event Service.

This position is contingent on funding.

**Responsibilities**:
Oversee the day-to-day aspects of the Summer Accommodations program
- Recruit, train and oversee the work of the front desk coop students and support staff
- Schedule staff and create payroll records for staff shifts
- Ongoing performance management of staff and conduct mid-term and final evaluations for coop students
- Perform regular audits on supply and equipment inventory as necessary to operate effectively
- Create and maintain cleaning calendar to ensure that guest rooms and residence facilities are properly prepared and maintained
- Liaise with laundry company to ensure linens are laundered and delivered to the appropriate area
- Coordinate facility cleaning requirements to UW cleaning services employees and contracted cleaning services employees
- Submit work orders and ensure repairs are completed in residence facilities
- Coordinate preventative maintenance and capital improvement in residence facilities
- Coordinate client event requirements which may include: accommodations, meeting rooms, food services, parking and signage
- Develop training programs, employee manuals, shift guidelines and standard operating procedures for Summer Accommodations
- Assist Conference Manager with registration services when required
- Assist in creating “end of season” reports that summarize the conference season including making recommendations to improve services and improve operating procedures
- Assist in implementing overall marketing and outreach plan

Sales and supervision for Catering and Event Services
- Promote and provide growth in sales through direct customer contact, up-selling and marketing initiatives
- Organize client events which could include client meetings, contract preparation, supervision of events, post-event follow-up and billing
- Ensure all health, safety, sanitation and maintenance standards are met

Contribute to the enhancement of a positive customer experience
- Maintain high customer service levels by initiating as needed improvement tactics and coaching staff
- Diffuse and rectify guest complaints and concerns
- Work with a high degree of professionalism and courtesy when dealing with students, guests, staff and faculty
- Anticipate needs of clients and offer suggestions to improve their experience
- May be required to work in other UW Food Services units as needed and performs other duties as assigned

Financial Responsibilities
- Assist with establishing the annual budget for Summer Accommodations
- Prepare and reconcile web and bank deposits as required
- Allocate revenue to the appropriate accounts and journal within the management software
- Investigate cash float shortages and maintain related procedural documentation as required.
- Ensure financial templates are kept up-to-date with latest account numbers and conference information
- Perform monthly audits of all revenue and expense accounts as required

**Qualifications**:

- A diploma in Food and Beverage management or equivalent education and work related experience
- Several years’ recent experience in hotel, quick service or institutional food service environment
- Experience supervising in a unionized environment and working with student employees
- Experience with inventory and cash controls, food and labour cost control and providing exceptional customer service
- Proven ability to work with a minimum of supervision in a fast paced, customer oriented environment
- Excellent motivator with highly developed interpersonal, organization and communication skills (written and oral)
- Smart serve certified
- Proficient in the use of common computer software programs
- Must maintain a flexible schedule which includes evening and weekends and longer hours to accommodate event schedules or busier periods for the operation
- Must be available to work on an on-call rotation during the spring term

**Job Types**: Full-time, Permanent

**Salary**: $44,373.00-$55,467.00 per year

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement

Schedule:

- Day shift

Ability to commute/relocate:

- Waterloo, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (preferred)