Customer Service Team Lead

2 weeks ago

Toronto, Canada VGW Full time

VGW is a fast-growing technology company and creator of market-leading online social games. With offices around the globe, we're on a mission to be the biggest gaming company in the world

Due to major growth we are expanding our Customer Service team in Toronto and currently looking for a Customer Service Team Lead to join the team.

As the Customer Service Team, you will inspire and lead your team to contribute to the success of your department. This involves providing guidance to your team members through coaching and mentoring.

**Key responsibilities will include**:

- Monitor and maintain a prompt rate of responses to VGW customers.
- Provide support to your department manager in relation to ongoing projects.
- Collaborate with other teams and departments to achieve success and improvements.
- Maintain a high level of CSAT quality and team member productivity.
- Train, coach and mentor all of your team members.

**What you will bring to the role**:

- Minimum of 2-3 years of experience managing a team
- Ability to work and lead a team and just to workplace challenges
- Familiarity with CRM systems and practices, desirable.
- Ability to work under pressure.
- Ability to develop people through coaching to improve performance.
- The ability to quickly learn and grasp understanding of various CRM's, back office systems and processes

**About VGW**

VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love.

At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.

**Why VGW?**
- VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required. _

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