Insurance and Finance Clerk

**Department** Faculty of Medicine & Dentistry - Dentistry Dept Non-Budgeted

**Salary range** $46,697.04 to $62,542.68

**Hours per week** 35

**Grade** 6

**Posted date** June 12, 2025

**Closing date** June 19, 2025

**Position Type** Full Time - Operating Funded

**Description**:
**_This position is a part of the Non-Academic Staff Association (NASA)._**

This position offers a comprehensive benefits package.

**Location** - This role is in-person at North Campus, Edmonton.

**Working at the University of Alberta**
- The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community._

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

**Working for the School of Dentistry**

As one of the top three dental schools in Canada, the School of Dentistry serves the well-being of society through education, research and public service. Read more about us.

**Position Summary**

Reporting to the Clinical Business Analyst, the Finance & Insurance Clerk is responsible for providing accurate, timely, and proactive service to the finance department at the School of Dentistry. Duties consist of day to day financial transaction processing, reporting, file maintenance, clinical accounts receivable including entering incoming insurance payments, submitting and process pre-authorizations, contacting appropriate parties to collect outstanding balance as well as providing financial/insurance support as needed.

**Duties**

Clinical Finance Responsibilities include, but are not limited to:

- Monitors the notifications of electronic bank payments, enters payments in axiUm, updates patients accounts, etc.
- Processes cheque, debit, and credit card payments and completes daily deposits
- Collects fees and completes insurance and third-party billing forms including coordination of benefits in the event of multiple insurance carriers
- Processes CDAnet and paper claim submissions
- Enters adjustments for no cost treatment
- Prepares the daily deposit of the Department, and ensures all appropriate backup documentation is obtained for audit purposes
- Contacts patients and insurance companies to ensure prompt payments of aged balance when required
- Gathers required documentation for Pre-Authorizations, processes Pre-authorizations as well as answers inquiries from both patients and insurance companies regarding dental treatment
- Provides financial/insurance support to the patient services clerks and patients
- Coordinates and receives documents and enters transaction notes
- Ensures proper allocation of payments is entered into axiUm and Viewpoint in conjunction with the appropriate treatment and funding source
- Responsible for ensuring that accounts receivable are up to date; sending statements, contacting patients for payments, and following up

**Minimum Qualifications**
- Post-secondary certificate in a related field required
- 1-2 years of Dental office experience required
- Experience using an electronic health record software is required
- Experience with Point of Sale (POS) devices, processing payments and completing deposits

**Preferred Qualifications**
- Financial administration in a post-secondary setting is an asset
- Ability to critically analyze all aspects of the patient record and identify any required changes
- Accurate data entry skills; strong attention to detail
- Ability to multitask in a fast-paced and diverse work environment that is dynamic and constantly changing
- Excellent communication skills (listening, verbal, and written) and interpersonal skills
- Well-developed organizational skills with the ability to meet deadlines and prioritize activities

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of inclusivity and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

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