Front Desk Associate

Solis Movement, a hot yoga and Pilates studio in west Etobicoke, is seeking an outgoing and responsible Front Desk Associate to join our amazing team.
- Solis Movement is a high-exertion studio in Toronto where the flow is a little faster, the energy a little stronger. The majority of classes offered are heated using safe, clean, and environmentally friendly FAR infrared panels to get the studio at a perfect temperature. Our classes include HIIT Pilates, power vinyasa, circuit training, and more. In all cases, you can expect a great workout, welcoming people, empowering instructors, and immaculate amenities._

**The role**:
We are looking for an individual that is approachable, respectable, and loves providing excellent customer service to be our Front Desk Associate. This person will report to the Studio Manager and should have a knack for building relationships and encouraging a safe and inclusive community. They spread joy and optimism while consistently improving member connections, and work to become ingrained into the Solis Movement community.

As a Front Desk Associate, you are a cheerful customer service master who is passionate about helping people. You are team focused and customer service conscious, and have active knowledge of all Solis policies, prices, memberships, and studio procedures. They check-in all members and guests, answer questions, offer suggestions and provide administrative needs in a friendly and respectful manner.

The Front Desk Associate is also responsible for supporting the teacher and helping clean the studio in between classes. This includes, mopping, vacuuming, putting away weights and props, doing laundry, and restocking the washrooms.

**Come join our team if...**
- You’re Customer Service Orientated: You enjoy talking and listening to people and can handle member questions and concerns in a professional manner.
- You’re Detail Oriented: You pay attention to the details - nothing ever gets missed on your watch.
- You’re Efficient, Resourceful & Helpful: You’re a skilled multi-tasker and can handle juggling various tasks with a smile on your face. You eagerly support the community and work with the teacher to create a welcoming environment.
- You’re A Team player: You actively participate and foster an environment that sustains a collaborative approach to working with others and supporting our members and our team.
**As a Front Desk Associate, a typical day might include the following**:

- Meeting and greeting our members and checking them in through our system (GloFox)
- Answering a member’s question about scheduling, upcoming events, or memberships
- Processing drop-ins, individual purchases from merchandise, rental mats, or towels.
- Helping clean the studio room in between classes including cleaning the mirrors, mopping and vacuuming the floors, and sanitizing the props/weights.
**To land this role, we want you to have**:

- A welcoming and friendly attitude
- 1+ years experience working in customer service or in a team setting
- Experience working with computers, gmail, Word, and Google Drive
- Highschool diploma or higher
- Time management skills
- Relationship building skills
- CPR or First Aid is HIGHLY recommended and is an asset.
- Experience working in health and fitness is an asset
- A love for fitness, health, and yoga is an asset

**Job Type**: Part-time
Part-time hours: 20-25 per week

**Salary**: $15.00-$16.00 per hour

**Benefits**:

- Casual dress
- Company events
- On-site gym
- Wellness program
Schedule:

- Evening shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:

- Etobicoke, ON: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)
**Experience**:

- Customer service: 1 year (preferred)