Assistant Front Office Manager
2 weeks ago
**Welcome to the Wedgewood Hotel and Spa, a Relais**_**& **_**Châteaux property**
Located on the corner of Hornby and Robson Street, in the very heart of Vancouver's most popular shopping, entertainment, and financial district. The Wedgewood Hotel & Spa, member of the prestigious Relais _& _Châteaux collection, is a 83-room, luxury boutique property, meticulously appointed with European stylish rooms & suites, meeting spaces with the latest trending technology and the award-winning Bacchus Restaurant & Lounge.
**Awards and achievements**:
- Awarded a Michelin Key 2024 - Wedgewood Hotel & Spa
- TripAdvisor 2024 Travelers’ Choice Best of the Best - #1 Hotel in Canada & #1 Luxury Hotel in Canada
- Michelin Guide Recommended Restaurant 2023 - Bacchus Restaurant & Lounge
- Condé Nast Traveler Readers Choice Awards - 10 Best Hotel in Canada 2023
**Position Overview**
**Key Responsibilities**
- Assist the Front Office Manager in the supervision and training of the Front Desk, concierge, and guest services team to ensure top-tier guest satisfaction.
- Manage daily operations of the Front Desk, ensuring that all processes run efficiently and in alignment with hotel standards.
- Utilize **Opera Cloud** to oversee reservations, check-ins/outs, and guest profiles, ensuring accurate and seamless handling of all guest interactions.
- Leverage **Tock** to coordinate guest reservations and ensure that all dining experiences meet the hotel's luxury standards.
- Handle guest concerns and resolve issues promptly, always maintaining a focus on providing exceptional service.
- Ensure that all front office team members adhere to hotel policies and procedures, including safety and security protocols.
- Prepare and analyze daily, weekly, and monthly reports related to room occupancy, revenue, and guest feedback to drive operational improvements.
- Collaborate with other departments (Housekeeping, Sales, Food & Beverage, etc.) ensuring smooth communication and coordination for guest satisfaction.
- Act as a key contact for VIP guests, overseeing their personalized experience from arrival to departure.
- Assist with scheduling, payroll, and administrative duties as needed.
**Qualifications**
- Minimum of 2 years of experience in a supervisory role within the Front Office at a luxury hotel.
- Proficiency in **Opera Cloud** and **Tock** is required.
- Strong leadership, communication, and problem-solving skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Exceptional guest service skills and a passion for delivering memorable experiences.
- Knowledge of hotel accounting, revenue management, and reporting is an asset.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Must be a Canadian Citizen or have an active working visa.
**What We Offer**
- Comprehensive Healthcare, Dental and Vision Care
- Employee Discounts in our Spa and award-winning Bacchus Restaurant
- Opportunities for career growth and professional development within the Relais & Châteaux family.
- A dynamic and supportive team environment.
- A chance to be part of a renowned, luxury hotel with a focus on excellence in hospitality.
- Stay at our luxury partnered properties across North America with lucrative discounted rates
Pay: $60,000.00 per year
**Benefits**:
- Company events
- Dental care
- Discounted or free food
- Extended health care
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Overtime
- Weekends as needed
Work Location: In person
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