E-commerce and Operations Manager

2 weeks ago

Toronto, Canada Fairweather Full time

**Fairweather** is one of Canada’s leading women's fashion retailers carrying a wide selection of fashionable women's clothing, with over 100 stores from coast to coast. We’re always looking for a variety of talented, great, hardworking, passionate people for our in-store, store operations and head office. Whether you’re a graduate ready to start your retail fashion career, or a professional looking for your next challenge, we offer exciting opportunities to learn, contribute and grow.

**Position**: E-commerce Fulfillment Center Manager

**Job Functions**:
Operations Management
- Oversee the end-to-end order fulfillment process, from receiving goods to shipping orders.
- Implement and refine operational procedures to ensure maximum efficiency and productivity.
- Manage inventory levels, ensuring accuracy and optimizing storage solutions.
- Collaborate with other departments to forecast volume and staffing needs.

Team Leadership & Development
- Lead, coach, and develop a team of frontline staff.
- Conduct regular performance reviews and provide continuous feedback.

Customer Service & Quality
- Ensure all orders are processed accurately and shipped on time to meet customer expectations.
- Handle escalated customer service issues related to fulfillment.
- Implement and monitor quality control measures to reduce errors and returns.

Performance Metrics & Reporting
- Monitor key performance indicators (KPIs) such as order processing times, shipping accuracy, and inventory accuracy.
- Provide regular reports to senior management on fulfillment center performance.
- Identify opportunities for process improvement and cost reduction.

Vendor & Equipment Management
- Coordinate with suppliers and vendors for equipment and supplies.
- Oversee the maintenance and functionality of all fulfillment center equipment.
- Negotiate contracts and prices with third-party service providers.

**Qualifications**
- Minimum of 5 years of professional experience in e-commerce fulfillment, distribution, or warehouse management.
- Proven track record of leading and developing high-performing teams.
- Strong understanding of e-commerce fulfillment processes and best practices.
- Proficient in warehouse management systems (WMS) and other relevant software.
- Excellent problem-solving, organizational, and multitasking skills.
- Strong communication and interpersonal skills.

Preferred
- Bachelor’s degree in Business, Supply Chain Management, or a related field.
- Experience with automated fulfillment systems and robotics.
- Knowledge of lean operations or Six Sigma.

**Location**:Toronto, ON

**Job Type**:Full-time

**Salary**:$55,000-65,000

**Benefits**

**Schedule**:
40 hours per week/8 hour shift per day -Monday to Friday

Holidays and Weekends (occasionally)

Should be available for overtime hours if required.

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- E-commerce: 3 years (preferred)
- shopify: 3 years (preferred)
- Warehouse/fullfilment: 3 years (preferred)

Work Location: In person

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