Store Systems Specialist

**Location**:
10 Deware Drive, Moncton, New Brunswick, E1H 2S6

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

**Why this role is important?**

**Overview**
Reporting directly to the Vice President, Operations the incumbent liaises with the Associate and Store Administrators/Accountants to ensure that the store system functions are reporting accurately and timely and ensures the integrity of all financial data transferring from the stores. The incumbent monitors reports, highlights variances to be verified and performs audits to examine inventory and shrinkage levels.

**Primary Responsibilities**

- Performs store visitations to develop and implement training programs for store administrators and accountants to ensure all policies and procedures are delivered and duties are performed effectively and timely.
- Audits, monitors and reviews systems and inventory control procedures and investigates variances between Materials Management System (MMS) and Lawson to improve shrink control and effect bottom line results.
- Reviews financial data and reports for each period end to disseminate information to appropriate regional offices.
- Attends new store inventories to assist Associates determine inventory cut off and balance inventory counts. Reviews all MMS reports to ensure accuracy.
- Liaises with Retail Accounting Department and District Managers to report on store visitations, shrink, damages, cycle counts, margins for postal and lotteries and to resolve any inquiries from the stores.
- Provides support during acquisitions and Associate turnovers to ensure inventory counts are accurate and all systems, including accounting and inventory, are installed correctly.
- Attends high shrink inventories to investigate any potential issues and explore opportunities to minimize risks.
- Provides assistance to Associates to hire store accounting staff, complete initial training, monitor performance and provide further training as required.
- Performs audit service follow ups to ensure stores have implemented audit recommendations.

**Skills, Experience & Education**
**Skills**
This position requires a demonstrated level of initiative and judgment in order to organize and prioritize tasks, workload and projects. Courtesy, tact and diplomacy are required in dealing with colleagues in every day working relationships.

- Requires the ability to improve work processes and teams.
- Supervises related processes and people by leading work or project teams.
- Requires specialized interpersonal skills to resolve situations with colleagues where there may be some level of conflict, stress or uncertainty.
- Provides solutions by using imaginative approaches where constructive thinking and innovation are required.
- Utilizes decision making skills to determine the best use of resources and operational processes.
- Adaptable to set and prioritize work with varying exceptions. Able to work with diverse personalities and styles.
- Communicates with clarity, verbally and in one on one or group situations, or over the telephone.
- Communicates well in writing by composing clear documents; facility with editing and/or proof-reading is required.
- Computer skills to produce and interpret reports, documents and presentations. Knowledge of inventory management and accounting software.
- Business acumen - advanced understanding of quality standards relative to inventory management and accounting procedures.
- Professional manner, tact, diplomacy and discretion in dealing with associates and colleagues including senior management.

**Experience**

- Greater than three years, but less than or equal to five years of inventory management/accounting or equivalent experience.

**Education**

- Post secondary courses in, or knowledge of, inventory management and accounting systems equivalent to a college diploma in Business, Inventory Management, Accounting, or equivalent.

**Certificates, Licenses or Registration**

- Must hold valid driver’s license

**Store Technology Specialist**
**Overview**
Reporting directly to the Vice President - Operations, the incumbent provides training for retail staff on store systems including, Point of Sale (POS), Merchandise Management (MMS), Workforce Management (WFM), Health Watch Next Generation (HWNG), Telephones, Lottery and Pharmacy Systems etc. to ensure all users are equipped to utilize all technology effectively. The incumbent performs equipment checks and liaises with IT and the Help Desk to r