Director of Clinical Services

**Director, Clinical Services**

**Full-Time, Non-Union**

**#R/25-116**

**The Organization**:
St. Joseph’s Health Centre Guelph (SJHCG) is a faith-based organization that is part of St. Joseph’s Health System. We live by our CARE values: Compassion, Accountability, Respect, and Excellence, and embed person
- and family-centred care throughout our 240 long-term care beds, 106 hospital beds, and a variety of outpatient and community support services. Our staff complement of approximately 700 employees is committed to contributing to a healthy, safe, and respectful environment. If you are a passionate and highly motivated individual, looking to help us advance in our mission, vision and values, we look forward to you joining our team

**The Job Summary**:
The Director Clinical Services provides leadership and oversight for the hospital programs. Performs all duties in a manner consistent with the Mission, Vision and Values and the policies of the organization. The Director is responsible for strategic planning; quality patient care and service; clinical, operational and financial efficiency; team development; for the hospital program.

**Key Accountabilities & Success Criteria**:

- Provide leadership and oversight for the delivery of clinical care within the portfolio and ensure that the quality of care properly meets the standards of care.
- Establish priorities for program resource allocations, including operating, capital, financial and human capital.
- Ensure the continuous development of direct reports and management teams through leadership, education, coaching and performance enablement.
- Support the advancement of St. Joseph’s mission, vision and values.
- Collaborate with executive and peer leaders in fostering engagement, resilience and wellness of our people.
- Overall responsibility for the operation of the hospital programs (Rehab, Stroke Rehab, Low Intensity Rehab, Palliative Care, Complex Continuing Care, Transition Program)
- Overall responsibility for the interdisciplinary hospital departments of nursing, pharmacy, physiotherapy, occupational therapy, social work, recreation therapy and respiratory therapy.
- Provides leadership and direction to the Manager of CCC, Manager of Rehab and Pharmacy.
- Consistently models the organization’s mission and values.
- Creates a safe and respectful work environment.
- Fosters equity, diversity, inclusion, accessibility and Indigenous reconciliation.
- Develops current and future leaders for the clinical programs; actively and consistently creates opportunities for front line clinicians to lead.
- Fosters a staff and patient safety culture.
- Ensures programs are supported with appropriate policies and procedures and training that reflects best practice.
- Ensures policies and procedures are understood and followed and takes corrective action as required.
- Ensures each program has a plan to evaluate and monitor and improve clinical quality; including establishing a slate of key performance metrics that are regularly reviewed by the clinical team and improved through team based process improvement processes.
- Collaborates with patient relations to address patient and family concerns.
- Drives Accreditation in programs.
- Supports and guides managers and staff in addressing serious events.
- Works with VP to determine strategic business direction to meet evolving client needs.
- Participates in local system level planning as required.
- Assists in proposal writing and presentations to advance programs and secure funding
- Leads budget development for portfolio.
- Leads monthly budget review with hospital leadership team and develops and implements strategies to address key issues/findings.
- Administers and implements new MOH funds and ensures funding related targets are met
- Contributes to a transparent culture of client and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by SJHC.
- Promotes an environment that encourages and supports change using change leadership theory.

**Qualifications**:

- Registered Nurse - Registered with the College of Nurses of Ontario
- Bachelor’s degree in nursing is required; Master’s degree in a Health Science or Business preferred.
- Five (5) to seven (7) years experience in management/leadership in healthcare setting.
- Strong understanding of clinical objectives, programs, methods, procedures, and standards within complex care, rehabilitation and pharmacy.

**Skills & Abilities**:

- Comprehensive knowledge of all facets of professional practice.
- Demonstrated leadership and team building skills.
- Excellent verbal and written communication skills
- Ability to establish rapport, and trust with direct reports, peers, senior leaders as well as patients, families.
- Demonstrates self-controlled, emotionally self-awareness, diplomacy, empathy and understanding in interactions with others.
- Skilled in negotiating and resolving conflicts.
- Ability to initiate and lead ch