Client Service Administrator

6 days ago

Waterloo, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

As a Client Service Administrator, you will have the opportunity to join an exciting team supporting our small business clients while interacting with Advisors, Account Executives and internal stakeholders.

The SunAdvantage team in Group Benefits Operations supports a block of business of approximately 20,000 clients. This team ensures they provide quality, timely and exceptional service by performing administrative tasks and calls.

**If you enjoy**:

- Always learning - Your leader will support you and help you develop within this role and beyond
- Working in a fast-paced, evolving environment
- Developing and maintaining excellent Client relationships while understanding the importance of confidentiality
- Engaging with Advisors, Clients, Account Executives and internal stakeholders on a regular basis
- Putting yourself in the Clients position and proactively solving problems to increase satisfaction scores
- Being organized and detailed oriented to ensure accurate contract data

**You are successful at**:

- Being team oriented, collaborative and can build trust quickly
- Getting things done and taking ownership for your work
- Exceeding Client expectations
- Solid ability to organize and prioritize activities to ensure key objectives are met
- Strong communication, both written and verbal

**What do you need to succeed?**
- Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada
- Experience in a customer service or call center environment
- Experience in a multitasking environment
- Ability to work overtime based on Client needs
- Knowledge of Group Insurance products, an asset

**What's in it for you?**
- Pension, stock and savings programs to help build and enhance your future financial plan
- Flexible Benefits from the day you join to meet yours and your family needs
- The opportunity to move along a variety of career paths with amazing networking potential
- Opportunities to own your career development with programs to continuously learn, build skills, grow through coaching and more.
- 15 vacation days per year
- We are proud to be on the 2024 Best Workplaces in Canada list by Great Place to Work

LI-Hybrid

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
47,000/47 000 - 77,000/77 000

**Job Category**:
Customer Service / Operations

**Posting End Date**:
19/09/2025

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