Apprentice Technician

**Tony Graham Automotive Group**

**Job Title**

Apprentice Technician

**Report to**

Service Manager

**Location**

600-2500 Palladium Drive, Ottawa, ON K2V 1E2 - On-Site

**Employment Status**

Full-time permanent

**Closing Date**

Until filled

**Who We Are?**

The Tony Graham Automotive Group (TGAG) is a reputable and established business, close to 50 years in the Ottawa area. Our group consists of Tony Graham Toyota, Tony Graham Lexus, Kanata Toyota, Tony Graham AutoEdge,Collision Center, and AADA Leasing. We recognize that our employees define us; we cannot deliver a great customer experience without a talented team. The car industry is a constantly changing, fast-paced industry that offers fulfilling careers and competitive salaries. It is a huge industry with jobs available in all segments, room for growth, and a wide array of choices for both those who are looking to jumpstart an exciting career or change career paths. We offer a unique, diverse, and dynamic work environment.

**Job Summary**

The Apprentice/Express Service Technician will work with a Licensed Automotive Service Technician and in the Express Service Bay, on a rotational basis.

The Apprentice will learn the skills of the trade under the guidance of the Service Manager, Shop Foreman, and Licensed Automotive Service Technicians. The Apprentice is required to undertake and complete all aspects of learning necessary to fulfill the apprenticeship program as per the guidelines of the Ontario College of Trades.

The Express Service Technician will perform all aspects of the Express Service in accordance with proper procedures and protocols to ensure the highest level of quality workmanship.

**What we offer**

You will work in a dynamic workplace with people who live the values of our organization and will enjoy many of the benefits and opportunities at Tony Graham Automotive Group, including:

- Participation in TGAG group benefit plan after three months and participation in the RRSP/DPSP after two years
- Reimbursement of recertification and designation costs
- Professional development opportunities
- Staff discounts on used car sales and parts and service rates
- Paid birthday leave.
- Employees can purchase parts on behalf of their family members and obtain the employee discount.

**Reasons why you’ll enjoy working with Tony Graham Automotive Group**
- Career Development: Internal hiring is a big part of our recruitment process. We encourage our employees to strive for more challenging roles in the workplace
- The safety of our employees is our top priority. We ensure that we stay compliant with the Ontario Occupational Health & Safety Act and Regulations
- Paid Training/Professional development opportunities
- Paid birthday leave - We offer our employees to have the opportunity to take their birthday off paid
- Welcoming work culture & great workplace environment

**What you offer**

**Job Duties**:
As an Apprentice, the incumbent must be able to _learn, understand and eventually perform _the tasks of a licensed Automotive Technician. The Apprentice will work with and be guided by a certified Toyota technician at the T1 level. At T2 the Apprentice Toyota Technician may work in own bay. Other duties include, but are not limited to, the following:

- Learn to properly use the special tools and equipment provided by the service department. Proper use of special shop tools includes cleaning, repairing, and returning to the proper spot in the Machine Room or Tool Board. Report broken tools to management
- Participate, complete and remain current with all assigned technical trainings
- Follow Manufacturer warranty policies and procedures in all warranty work
- Maintain the assigned workspace in an organized and clean manner
- Ensure that the customer’s vehicles are returned to them as clean as they were prior to being serviced
- Attend and successfully complete all levels of the Apprentice Program

**Express Service Technician**:
As an Express Service Technician, the incumbent will perform express services in Express Service Bay. Express Service include but are not limited to: Toyota lubrication service, Toyota recommended services, seasonal tire changes, installation and balancing of new tires, light bulbs, filters, wipers, and minor maintenance items.
- Maintain courteous and professional manner in all interactions with clients and staff
- Advise customers of necessary services
- Perform lubrication services on vehicles carefully following the prescribed procedures
- Torque wrench (supplied) MUST be used to tighten drain plug every time
- Take utmost care with our client’s vehicle to ensure we do not damage or dirty them in any way
- Maintain a neat appearance and workplace
- Use power tools, machine tools, and common hand tools to perform various tasks

**General Duties**:

- Ensure compliance with all policies and procedures of the Tony Graham Automotive Group.
- Ensure compliance with all applicable legislation (i.e., Employme