Leader, Professional Services

**Leader, Professional Services**

**Full-time permanent position**

INETCO is on a mission to foster a thriving, secure digital economy for all by providing trust and reliability in every transaction. We collaborate and co-create to build intelligent, AI-driven solutions that protect financial payment systems from fraud and cyber-attacks, ensuring the safety of consumers and businesses around the world.

At INETCO, we’re redefining the landscape of payment security. We’d love for you to join us and experience the most positive, challenging and transformative experience of your career.

**About the role**

**Key responsibilities**

1. Leadership & Team Management
- Lead, inspire, and mentor a high-performing team of consultants, project managers, and technical specialists.
- Foster a culture of collaboration, innovation, and continuous improvement within the team.

2. Cybersecurity & Fraud Prevention Expertise
- Ensure solutions are configured to meet evolving threats, including fraud schemes, transaction anomalies, and cyber-attacks.
- Provide thought leadership on emerging trends in fraud detection and cybersecurity, including the use of AI and ML in adaptive risk scoring.

3. Customer Engagement & Project Delivery
- Lead the end-to-end delivery of complex global software deployment projects, ensuring alignment with customer goals and timelines.
- Collaborate with customers to design tailored fraud detection solutions, leveraging advanced machine learning models and real-time analytics.
- Act as a senior escalation point for resolving customer issues and project challenges.

4. Operational Excellence
- Develop and implement scalable processes, tools, and methodologies for global software deployments.
- Monitor KPIs related to project delivery, customer satisfaction, and operational efficiency.
- Ensure compliance with industry standards and regulations in cybersecurity and financial services.

5. Stakeholder Collaboration
- Work closely with Sales, Product Management, and Engineering teams to deliver seamless integrations of INETCO’s fraud solutions.
- Provide strategic support during pre-sales engagements, including RFP responses and customer presentations.
- Partner with customers to drive adoption of advanced features, including machine learning-based fraud analytics and API integrations

6. Strategic Contributions
- Contribute to the evolution of INETCO’s Professional Services offerings by incorporating advanced technologies, such as AI/ML models for fraud detection.
- Identify opportunities to enhance customer value and generate additional revenue through expanded services and consulting engagements.
- Support product development by providing feedback from deployment projects to improve features and usability.

**Minimum requirements**:
Qualifications:

- 3+ years of experience in professional services, cybersecurity, or project management, preferably within the financial services or fraud detection industry.
- Strong knowledge of fraud prevention strategies, cybersecurity protocols, and compliance requirements in financial services.
- Hands-on experience with machine learning models for fraud detection, anomaly detection, or risk scoring is highly desirable.
- Proven track record of managing complex, global technology deployment projects with multiple stakeholders.
- Exceptional leadership, communication, and problem-solving skills.
- Ability to travel internationally to support global projects and customer engagements.

Preferred Skills:

- Familiarity with real-time transaction monitoring and fraud case management solutions.
- Experience with API integrations and the use of data analytics tools in fraud detection workflows.
- Knowledge of regulatory standards such as PCI DSS, GDPR, and AML compliance frameworks.

**Wage**:$150,000 per year. Eligible for Employee Stock Ownership Plan.

**Benefits**:Extended health and dental benefits, long-term disability package. 4 weeks paid vacation.

**Hours**:40 hours per week/8 hours per day

**Work Location**: 1200 - 555 West Hastings Street Vancouver, BC V6B 4N6

Job is in English.

At INETCO, we care more about where you’re headed, not where you’ve been. We encourage people of all ages, backgrounds, identities and orientations to apply.

INETCO values diversity. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin.

Due to the high volume of applicants only those considered for an interview will be contacted.

**Job Types**: Full-time, Permanent

Pay: $150,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Stock options

Schedule:

- Monday to Friday

Work Location: In person