Processor Credit Services

Opening up a world of opportunity.

We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

Commercial Banking

Our global reach and expertise help domestic and international businesses around the world unlock their potential. Our customers range from small and medium-sized firms focused primarily on their domestic markets, through to large companies operating globally. Our services include working capital, term loans, payment services and international trade facilitation.

About the role

The primary responsibility of the role is to handle the administrative tasks for syndicated deals where multiple banks lend to a borrower, where HBCA is the Agent Bank. The role also supports relationship managers on transactions where HBCA is a participant bank (another bank is the Agent).‎ This support primarily involves reviewing credit agreements prior to deal closing for administrative aspects. The deals in Agency Services are highly complex in nature. Working knowledge of Loan IQ is a requirement.

**Responsibilities**:

- Strong interaction with loan administration, Transaction Management and the Relationship Managers as necessary to complete transaction.
- Prepare customer invoices for interest and fees, and other accounting entries as and when required.
- Ensure internal and external customer feedback is logged and addressed
- Ensure service standards and timely completion of requests is met.
- Strong interaction with loan administration, Transaction Management and the Relationship Managers as necessary to complete transaction.
- Prepare customer invoices for interest and fees, and other accounting entries as and when required.
- Ensure internal and external customer feedback is logged and addressed
- Ensure service standards and timely completion of requests is met.
- Promote an environment that supports diversity and reflects the HSBC brand.
- Maintains/monitors service activity performed against standards
- Complete activities within assigned authority, within current policies including but not limited to CARM, Commercial Lending Manual policy, etc
- Ensure controls and internal/external standards are complied with; ensure legal/risk/finance/audit, etc. guidance is adhered to as applicable
- Ensure operational issues, near misses, losses, etc are appropriately escalated to senior management for appropriate logging with Business Risk Control Management and auctioning
- Periodic review of credit authorizations, credit agreements of the assigned facilities.
- Check credit files of new deals to ensure that all documentation (credit authorizations, credit agreements, etc) are in place as per audit requirements.
- Review various exception reports and controls to ensure all dollar and non-dollar information are processed accurately and in a timely fashion and that un-reconciled fees, interest are resolved quickly and efficiently.
- Performing GL reconciliations, verification and performing/adhering to all control requirements.
- Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
- Complete other responsibilities, as assigned.

Requirements
- Minimum of 3 years commercial banking loan administration experience with solid familiarity of HUB/client connect input/ maintenance/reporting capabilities with a strong preference for experience with syndicated loans.
- Customer service experience with commercial loan and/or treasury clients, preferably in commercial middle market and commercial real estate business segments.
- Familiarity with regulations and compliance related to the syndications business is strongly preferred.
- Familiarity with credit agreements and provisions is strongly preferred.
- Strong Excel skills

HSBC Proud

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

If this is not the ideal role for you, we invite you to sign up here to our Talent Community so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.