Delivery Driver

7 days ago

Delta, Canada Metro Supply Chain Full time

SUMMARY
The Delivery Driver’s primary responsibility is providing direct to customer deliveries for different customers of Metro Supply Chain. It is essential that the Delivery Driver creates a positive customer experience by understanding and meeting the customers’ needs. Success in this role will be determined by customer satisfaction through on time, accurate deliveries and providing a positive customer interaction each and every time you interface with the customer.
**Shift**: Monday to Friday 7:00am to 4:00pm or Tuesday to Saturday 7:00am to 4:00pm
**Pay Rate**: $26.00 to $27.00
RESPONSIBILITIES
- Operating a 26-foot 5-tonne truck, conduct deliveries on predetermined route using a Proprietary Smartphone software to provide accurate on time delivery to multiple store locations. Assigned delivery routes will vary from time to time.
- Strict adherence to completion of all documentation according to SOPs including manifests, obtaining signatures etc.

Adhere to Metro’s safe motor vehicle driving methods, as well as, strict adherence to all Provincial motor vehicle laws.
- Maintain a clean delivery truck, perform daily pre/post shift safety inspections and advise the Supervisor of any concerns or service recommendations.
- Follow all SOPs regarding the safeguarding of Metro and its Customers property against theft.
- Return damaged or product not accepted back to the facility, according to SOP.
- Work with Customer Service, Dispatch Team and the Logistics Coordinator to accommodate rush deliveries and/or changes to the scheduled delivery route..
- Establish a positive relationship with the Client/customer by understanding client expectations, meeting daily commitments, and addressing or referring any service concerns for resolution.
- Adhere to established uniform requirements, maintain a professional image and handle all client interactions in a courteous, customer-oriented manner.
- Assisting and potentially hosting onboarding training and development sessions.
- Auditing teams on the road to ensure compliance and top service standards.
- Available to provide technical delivery support
- Other duties as assigned.

EXPERIENCE
- Valid “Class 5” driver license with a clean driver abstract.
- Minimum of 3 years’ experience as a class 5 delivery driver in a time-sensitive, customer interfacing environment preferred.
- Experience with delivery and installation of appliances and furniture
- Experience operating a 26-foot cube truck;
- Experience operating a tailgate is an asset;
- Experience or comfortable using an on-board GPS navigation system.
- Must agree to a criminal background and credit check.

CORE COMPETENCIES
- Team player
- Customer service oriented.
- Problem Solving & Decision Making
- Managing Through Change
- Flexible and Adaptable
- Always Improving Mindset

EDUCATION
- Completion of secondary school is preferred or equivalent experience.

Should you require accommodation for a special ability or need during any stage of the recruitment process, please contact a member of our Human Resources Team.

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