Corporate Travel Advisor

1 week ago

Edmonton, Canada Direct Travel Full time

**Corporate Travel Advisor - Edmonton, AB**

**Position Overview**

As a key member of the Canada West Region Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.
- This position is an in-office position at the Edmonton, AB office with remote work a possibility.
- **Responsibilities**
- Managing all aspects of client travel reservations.
- Developing creative solutions to serve client needs.
- Keeping up to date with industry developments.
- Fulfilling complex and unusual travel requests.
- Reviews all reservations for travel policy and procedure compliance
- Advising clients on lowest fare and routing option
- Ensures that all reservation files pass quality control prior to ticket issuance
- Follows all policy and procedures as outlined in the training manual
- Provides quality service to each corporate client
- Supports preferred vendor agreements
- Responsible for developing relationships with travel arrangers and travelers
- Call backs to clients; Updating profiles
- Researching client needs or special requests when required
- Supporting team members with client requests

**Basic Qualifications**
- Strong knowledge of domestic and international corporate travel, international fare construction, and airline routings.
- Ability to act with absolute discretion.
- Able to work business hours Monday to Friday, with a willingness to occasionally work other hours as needed.

**Preferred Qualifications**
- Minimum 2 years’ experience as corporate travel advisor
- Travel School Graduate preferred
- Experience with Domestic, Transborder and International reservations
- Hands on Car/ Hotel reservation knowledge
- Extensive experience on designated GDS - Travelport Apollo
- Excellent customer service ability
- Excellent attention to detail and accuracy
- Strong communications techniques
- Problem solver and ability to think ‘outside the box’ for customers
- Team player
- Ability to be flexible and multi-task
- Knowledge and experience working with Apollo GDS

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.
- **About Direct Travel**

Our growing company relies on excellence to deliver on our commitments to our customers. This starts with our employees. Our inclusive culture encourages entrepreneurial spirit empowering employees to build strong, long-lasting relationships with our clients and deliver innovative solutions. Direct Travel is one of the most respected Travel Management Companies in the industry providing our customers with smart consultation, tailored solutions and a true partnership. Our specific focus on the mid-market means our travel experts deliver personalized service to every client.

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