Part-time Sales Associate

**WHO WE ARE**:
Roots unites the best of cabin and city through unmistakable style built with uncompromising comfort and quality

**OUR VISION**:
**To inspire the world to experience everyday adventures with comfort and style**

At Roots you are a part of something bigger than yourself. It’s not a job. Like our brand, it’s a lifestyle. We take our work seriously, but not ourselves. We have a small business feel, with a big business aspirations. Just like our Leather factory, we are rooted in our Canadian heritage, and like our iconic sweats, we create a feeling of comfort that encourages you to be you We always try to do the right thing, and sweat even the smallest details because we constantly strive to be our best. But no matter what we do, we bring people along with us because we are all better for it.

At Roots, we look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. Roots is not only a brand, it’s a culture and lifestyle. In addition to our customers, an intrinsic part of our success has always been the people who work here. Our clients and customers need to have confidence that our managers and associates at all levels of the organization have the knowledge, skills and competencies to excel. Our company depends on systems and processes that support the continued learning and development of our people. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

**Nature & Scope**:
Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

**Key Job Responsibilities**:

- Display a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained.
- Resolving customer issues effectively at store level in a timely and positive manner.
- Be a team player and contribute to the stores’ success.
- Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
- Keep current on our product and service updates.
- Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
- Adhere to all Loss Prevention policies as per guidelines and policies.

**Qualifications and Experience Required**
- Retail experience preferably in apparel,but not required
- Demonstrated ability to develop relationships with customers.
- Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
- Self-starter and uses good judgment in all situations.
- Excellent presentation skills in a retail environment.
- Upbeat, optimistic, passionate and friendly.
- Ability to understand the needs of the customer
- Ability to build buy-in to an idea, a decision, an action, a product, or a service.

Welcome to drop resumes off at store; Located in Willowbrook Mall, Langley

**Job Type**: Part-time
Part-time hours: 15-30 per week

**Benefits**:

- Employee assistance program
- Flexible schedule
- Store discount
- Wellness program

Schedule:

- Day shift

Supplemental Pay:

- Bonus pay

Ability to commute/relocate:

- Langley, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (required)