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Cage Cashier- Overnight Shift

2 weeks ago

Vancouver, Canada Parq Vancouver Full time

**Position**:
**Cage Cashier**

**Reports To**:
**Cage Manager**

**OVERVIEW**

A structured Cage Cashier role is critical to the success of Parq Casino. The Cage Cashier is a front line position that performs cash and cash equivalent transactions while maintaining the highest level of customer service to our guests.

The successful Cage Cashier demonstrates exceptional customer service aptitude and mathematical skills. Reporting to the Cage Supervisor, this position ensures transactions are handled accurately, efficiently and in accordance with established policies and procedures.

**DUTIES AND RESPONSIBILITIES**
- Responsible for providing professional and exceptional customer service in accordance with established company standards
- Accepts chips from table games guests in exchange for hard and soft currency
- Chip Bank management and reconciliation including chip cleaning and sterilization
- Issues of Gaming Table Fills and Credits
- Attends ongoing job training and performs other job related duties, as requested by management
- Knowledge of all promotions and events for the week/month
- Maintains working knowledge of company policies and procedures
- Performs foreign currency exchange, debit and credit card withdrawals
- Accepts bank drafts, verified win, convenience and PGF cheques
- Performs CPV large table buy-ins
- Provides redemption transactions for guests
- Reconciles assigned cash float at end of shift
- Validates TITO tickets from slot machines and exchanges for hard or soft currency
- Records entries on the Table Cash Out Tracking Log and Slot Players Tracking Log
- Issues and receives Slot Attendant floats, promotional payouts, F and B floats and received deposits and reconciling deposits.
- Issues Slot and Lotto jackpots and cancelled credits
- Reports all operational exceptions/concerns to Cage Supervisors
- Assists in training new cashiers
- Verifies cage transactions when required
- Counterfeit recognition
- Assists in unscheduled box pulls and counts
- Performs TIP transactions for all departments
- Responsible for cleaning and sanitizing work areas including office supplies, computer equipment and department furnishings throughout all shifts using company provided cleaning products and methods

**QUALIFICATIONS AND EXPERIENCE**
- Casino gaming experience, an asset
- High volume cash handling experience
- Previous customer service experience
- Efficient computer skills
- Excellent communication skills, both written and verbal
- Excellent organizational skills and the ability to multi-task
- Flexible work schedule to accommodate a 24hr casino environment
- Will provide on-going job training

**CERTIFICATES AND/OR LICENSES REQUIREMENTS**
- Ability to obtain a valid GPEB License
- Ability to complete all BCLC Certifications
- Serving it Right Certification

**PHYSICAL REQUIREMENTS**
- Required to sit, stand and walk during working hours
- Repetitive motion of hands, wrists and arms- We would like to acknowledge that at Parq Casino we live and work on the unceded traditional territories of the Coastal Salish peoples of the Musqueam, Squamish, and Tsleil-Waututh Nations_