IT Technician

**About ESW - IT Business Advisors (ESW)**

ESW is an established IT Consulting Firm providing end to end IT services and solutions to small, mid-sized, and enterprise businesses. At ESW, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools — we can decrease costs and complexity and increase IT innovation.

ESW proudly promotes its Core Values of Courageous Spirit, Servant Heart, and Fun Attitude.

**Our Core Values**

To create our core values, ESW invited Co-Workers to outline values important to them personally. This feedback was then finalized into ESW Corporate Values.
- Courageous Spirit: Intentionally moving forward while persevering in a positive manner.
- Servant Heart: Willingness to put others ahead of ourselves while fostering fellowship with co-workers, clients, vendors and community.
- Fun Attitude: Approaching our lives in a way which encourages excitement, passion and enjoyment.

**The Position Highlights**
- Intermediate IT Consultant / Systems AnalystLocation: Victoria, BC - PSS Operations Department

**Commitment and Term**
- Full-time, permanent
- Hours: Monday-Friday 8 am - 5 pm, with some after-hours support required as needed

**Primary Focus**
- We are looking for an experienced IT Consultant / IT Systems Analyst to work within a highly skilled Consulting team delivering enterprise solutions to our small to mid-sized business (SMB) and enterprise clients with a strong focus on client care, timelines, and deliverables
- You will be responsible for liaising with business, leaders, users and co-workers to provide technical support on complex issues related to our client’s various infrastructure environments. Most of the work is conducted in Microsoft-centric server environments. This will be achieved by providing technical consulting, client support escalations, service delivery, and implementation services for ESWIT clients.
- Ability to work on new infrastructure projects taking instructions from Project Managers and Solution Architects.
- This opportunity requires a result-oriented, career professional, who thrives on building relationships and accepting new challenges within a fast-paced environment.

**Key Education and Experience**
- Preferred Minimum 3+ years of experience in an IT consulting or intermediate technical support role
- Post-secondary education in a computer-related discipline such as systems analysis would be preferred
- Related industry technical certifications are considered an asset
- Alternatively, an appropriate combination of education and experience may be considered
- One or more of the following Microsoft Certifications are preferred (or the ability to show that you are working towards achieving certification
- Microsoft Certified: Azure Solutions Architect Expert (Combination of the following exams AZ-303, AZ-304, AZ-305)
- Microsoft Certified: Messaging Administrator (MS-203)
- Microsoft Certified: Teams Administrator Associate (MS-700)
- Advanced knowledge of Windows 10
- Windows Server 2012/2016/2019
- Microsoft Azure and design, build, and deployment experience
- Microsoft 365 product suite
- Microsoft Teams (messaging, file sharing and collaboration, VOIP)
- Virtualization - MS Hyper-V
- Advanced knowledge with Microsoft Active Directory
- Advanced knowledge of networking fundamental

**Skills Required**:

- Remain calm and work efficiently in stressful circumstances
- Ability to identify and define technical requirements for an Azure-based solution
- Ability to identify and define technical requirements for Microsoft Teams-based solutions
- Ability to work flexible hours in a team environment with changing priorities
- Able to work well as part of a team
- Actively practices different types of communication-based on Communication Channels and/or Style and Purpose
- Proactively build the client relationship with each onsite or remote client engagement
- Provide IT service management for clients that are you are assigned the role of Primary Tech for
- Facilitate service improvement meetings with the technical team that is supporting specific clients
- Supporting the Account / Project Management Office in proposing and developing the “right” solution for the client
- Plan/setup/configure/deploy/troubleshoot desktops, servers, networks, with a focus on cloud services such as Azure and Microsoft 365 as well as servers and storage
- Investigating, troubleshooting, problem-solving and resolving technical issues and keeping detailed technical documentation
- Provide a combination of on-site client support, and remote support for the Victoria area
- Provide support for onboarding new clients to ESW
- Provide after-hours support work when needed
- Provide service desk support as needed
- Provide after-hours on-call support on a scheduled basis
- Assist with planning or implementation