Aftermarket Controls Specialist

1 week ago

Burlington, Canada Shape Process Automation Full time

**Job title; **_Aftermarket Controls Specialist_

**Reports to**:_Aftermarket Sales and Service Manager_

**Department**:_Aftermarket Sales and Service_

The Aftermarket Controls Specialist must be a highly proficient, well-rounded, and proven controls technician with the ability to develop and grow long term customer relationships through world class service. Functions include customer support and training, onsite support, remote support, project warranty and external/internal technical support.

**Duties and responsibilities**
- Collaborate with Aftermarket Sales and Service Manager to manage and coordinate the warranty and service work for all custom automation & robotics customers.
- Ensure customer service requirements are addressed promptly including those outside of regular office hours.
- Coordinate with Aftermarket Sales and Service Manager to pursue customer account leads and opportunities to grow revenue
- Support Aftermarket Sales and Service Manager in the development of technical solutions and proposals
- Provide remote and on-site technical controls support to customers
- Collaborate with interdepartmental teams to ensure customers receive a seamless service experience.
- Provide technical phone/remote PLC support and schedule service resources to support customer requirements as required.
- Develop customer training programs and lead/provide technical training to customer base
- Provide occasional PLC, HMI and robot support to systems controls teams when required
- Travel to commission and support systems at customer facilities

**Qualifications**
- 3 - 5 years of experience leading a controls team in the automation industry a strong benefit
- 3 - 5 years of hands-on PLC, HMI and robot experience in the material handling and system automation and robotics industry
- High level proficiency in PLC, HMI and robot control system design and debug
- Strong interpersonal skills to work effectively with others, solicit input, lead and motivate.
- Comprehensive knowledge of related industry capital equipment components and systems required; preferably automation, PLC and robotics related.
- Proven experience leading people with strong mechanical, hydraulic, plumbing, pneumatic, electrical, robot controls, PLC controls and electronic skills required.
- Strong computer skills and ability to read complex blueprint and AutoCAD drawings
- Ability to think creatively and innovatively.
- Strong organizational skills.
- Ability to analyze complex problems.
- Strong oral and written communication skills.
- Able and willing to travel at least 50% of the time

**Job Types**: Full-time, Permanent

**Salary**: Up to $85,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

Work Location: In person

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