Bilingual Patient Care Specialist

**Location**:
1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

**Why this role is important?**

**Position Summary**
Reporting to a Senior Patient Care Specialist or Patient Care Supervisor/Manager, the Patient Care Specialist is responsible for undertaking the management of specific projects or cases assigned to him/her with regards to reimbursement, within the Specialty Services department. The Patient Care Specialist is responsible for overall management of their patient cases.

**Primary Responsibilities**:

- Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients
- Coordinate cases with insurance companies, physician’ offices and healthcare professionals in order to maximize reimbursement solutions
- Coordinate documents, submissions and all related paperwork to insurance companies, public/federal funding programs
- Implement Financial Means Test as required in an effort to maximize patient’s prescription drug coverage
- Coordinate pharmacy processes required once funding has been obtained
- Acquire in depth knowledge of public / private and federal funding mechanisms
- The Patient Care Specialist will also be assigned other duties and tasks as required from time to time

**Behavioral Competencies**:

- High emotional intelligence and empathy; the ability to connect with people
- Exhibits grit to troubleshoot situations (strength of character)
- Excellent communication skills
- Listening with empathy, understanding and compassion
- Ability to identify and gather cues through motivational interviewing techniques and earned knowledge, to anticipate patients’ needs
- Ability to ease patients’ anxiety, provide motivation and reassurance to help a patient overcome challenges
- Ability to engage and empower patients through conversation that feels genuine and friendly
- Ability to create and maintain trust in working relationships
- Solutions-oriented personality
- Team player
- Ability to face challenges and drive for results
- Ability to empower patients in their journey yet abstaining from providing medical advice

**Additional Qualifications**:

- MUST be bilingual in English and French

Post-secondary education or equivalent in a related discipline
- Minimum of 2 years’ experience in customer service, in an office setting
- Professional / courteous / efficient telephone manner
- Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines
- Ability to work independently and in a team environment
- Attention to detail
- Experience in the healthcare, pharmaceutical or insurance industry is an asset

**Why work at Shoppers Drug Mart?**

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through _Academy_.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

**How You’ll Succeed**:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

**Employment Type**:
Full time

**Type of Role**:
Regular

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.