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3 weeks ago
**Consider Your Next Career with Cassellholme**
Cassellholme, a not for profit, charitable organization, operates a 240 bed Long-Term Care facility serving residents 18 years of age or older who have long-term health care needs as well as a Community Support Services program that supports seniors' independent living. Cassellholme is located in the City of North Bay which is situated within 3 ½ hours of both Toronto and Ottawa. Nestled between beautiful Lake Nipissing and Trout Lake, the district offers both urban and country living, with multiple recreational opportunities.
Cassellholme is currently seeking a **RESIDENT & FAMILY NAVIGATOR.**
**What can I expect to do in this role?**
Additionally, the role provides essential support to residents and families by conducting tours, facilitating care conferences, and addressing inquiries or concerns. They oversee the family complaints process, ensuring resolution and follow-up, and contribute to quality improvement initiatives to enhance resident satisfaction. This position requires strong communication, organization, and problem-solving skills to foster positive resident and family experiences.
**How do I qualify? Mandatory Requirements**:
- Post-secondary diploma/degree in a health-related discipline, social sciences, gerontology, or a related field.
- A Registered Health Professional is considered an asset.
- Minimum of two (2) years relevant experience in a community healthcare setting.
- Working knowledge of community resources and services for seniors.
- Exceptional customer service, organization, communication (written and oral), and interpersonal skills.
- Bilingual communication skills is considered an asset
- Satisfactory Criminal Police Check (CPIC) with vulnerable sector screening
- Satisfactory Two-Step Mantoux Test (TB)
**Cassellholme's Commitment to You**
We are committed to building a workforce that reflects the communities we serve and to promote a diverse, inclusive, accessible, respectful and equitable workplace. We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's **Human Rights Code**.
Join our team and make a difference every day—where compassion, expertise and commitment create a home, not just a workplace.
**Job Types**: Full-time, Permanent
Pay: $33.09-$40.21 per hour
**Benefits**:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
