Motel Manager

**About Harrison Grand Motel**

Located in the heart of beautiful Harrison Hot Springs, BC, the Harrison Grand Motel is an 18-unit gem offering cozy, high-quality stays for travelers looking for relaxation, adventure, and a touch of local charm.

We're proudly owned and operated by Sqéwqel Development Corporation (SqDC), the economic arm of Seabird Island First Nation, and we’re all about creating a warm, welcoming space where guests feel at home.

If you love hospitality, community, and the idea of working in one of BC’s favourite getaway spots, we’d love to meet you

**Position Summary**

The Motel Manager is responsible for the overall success and smooth operation of the Harrison Grand Motel. This includes managing day-to-day activities, leading a small team, ensuring an exceptional guest experience, and keeping the property running at a high standard.

**Key Responsibilities**

**Operations & Staff Management**
- Oversee all daily motel operations, including front desk, housekeeping, maintenance, and guest services.
- Hire, train, and supervise staff to ensure high performance, team morale, and excellent guest experiences.
- Create and manage staff schedules to meet operational needs efficiently.
- Develop and implement standard operating procedures (SOPs) to maintain consistency, efficiency, and guest satisfaction.
- Monitor inventory levels and order necessary supplies (e.g., linens, toiletries, cleaning products, maintenance tools) to support smooth day-to-day operations.
- Build and maintain positive relationships with suppliers, contractors, and service providers to ensure timely, cost-effective service.
- Monitor occupancy rates, pricing strategies, and booking platforms to help maximize revenue and adapt to market trends.
- Provide coaching, feedback, and recognition to support staff development and retention.
- Address employee concerns and ensure a positive, respectful work environment.
- Ensure full compliance with health, safety, employment, and licensing regulations.
- Collaborate with SqDC leadership to align operational goals with the broader business strategy.

**Guest Services & Customer Experience**
- Greet guests upon arrival and departure with professionalism and warmth to create a positive first and last impression.
- Provide accurate information about property amenities, local attractions, and special promotions.
- Manage reservations, check-ins, and check-outs efficiently while maintaining attention to detail.
- Resolve guest concerns promptly, ensuring follow-up to guarantee satisfaction.
- Anticipate guest needs and take initiative to exceed expectations whenever possible.
- Maintain a visible and approachable presence in guest areas to enhance accessibility and service.
- Communicate effectively with housekeeping, maintenance, and management teams to ensure seamless service delivery.
- Support a culture of hospitality and teamwork to elevate the overall guest experience.

**Financial & Administrative Management**
- Create and manage budgets to keep costs under control and help the business stay profitable.
- Keep track of income, expenses, and booking trends to understand how the business is performing.
- Work with SqDC’s finance team to handle payroll, invoices, and other basic admin tasks.
- Suggest ways to increase revenues through promotions, local partnerships, or extra services.
- Review financial reports regularly and adapt as needed.

**Marketing & Community Engagement**
- Work with the SqDC Communications Manager to help promote the motel through booking websites, social media, and local tourism channels.
- Support marketing and branding efforts by sharing guest feedback and helping with tasks on site.
- Build friendly connections with local businesses and tourism operators to improve the guest experience and encourage community partnerships.
- Help with promotional offers, seasonal packages, and materials for guests when needed.
- Share helpful ideas and updates from guests or staff to support marketing and outreach plans.

**Qualifications & Experience**
- At least 3 years of experience in motel/hotel management or a leadership role in hospitality.
- Good understanding of front desk, housekeeping, and maintenance operations.
- Strong communication, leadership, and problem-solving skills.
- Comfortable using property management systems (PMS) and online booking websites.
- Experience with budgeting, financial reports, and managing costs.
- Familiar with BC hospitality rules and workplace safety standards.
- Able to work flexible hours, including evenings, weekends, and holidays when needed.
- Experience in small boutique hotel or motel operations.
- Familiarity with indigenous tourism initiatives and community engagement.
- Marketing and social media experience in the hospitality industry would be considered an asset

**Required Certifications**:

- FoodSafe Level 1
- Serving It Right
- WHMIS certification, or willing to complete training
- Occupational First Aid Level