Passenger Assistance Agent

1 week ago

Calgary, Canada GAT Airline Ground Support Full time

Job Summary
Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the airport. Passenger Assistance Agents may also push wheelchairs and carry personal items of passengers. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee.

**Responsibilities**:

- Assist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival
- Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ ticketing software
- Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas
- Assist with their personal needs and lifting bags at least 50 lbs.
- Inspect and verify passenger documentation
- Direct passengers through Customs, Immigration, and Quarantine

**Requirements**:

- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
- Ability to read, speak, and understand the English language.
- Ability to stand for long periods of time
- Able to greet and assist all customers in a prompt, friendly, and courteous manner.
- Perform any reasonable customer service related job duty requested by Company supervision and/or airline customer.
- Must possess good communication skills and a friendly, outgoing personality.
- Must be able to work nights, weekends, and holidays

  • yyc passenger service agent

    6 days ago

    Calgary, AB TE Z, Canada Alliance Ground International Full time

    Job Description:Job Description:From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you'll put our customers - and their customers' needs at the heart of...

  • Passenger Service Supervisor

    2 weeks ago

    Calgary, Canada lliance Ground International Full time

    Passenger Service Supervisor page is loaded## Passenger Service Supervisorlocations: Calgary, ABtime type: Part timeposted on: Posted Todayjob requisition id: R-110132**Job Description:****Job Description:**From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Supervisor you’ll ensure our traveling customers are kept...

  • Passenger Service Supervisor

    2 weeks ago

    Calgary, Canada Alliance Ground International Full time

    From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Supervisor you’ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you’ll put our customers - and their customers’ needs at the heart of everything our AGI...

  • Passenger Service Supervisor

    2 weeks ago

    Calgary, AB TE Z, Canada Alliance Ground International Full time

    Job Description:Job Description:From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Supervisor you'll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you'll put our customers - and their customers' needs at the heart...

  • Part-Time Passenger Service Supervisor — Frontline Traveler Support

    2 weeks ago

    Calgary, Canada lliance Ground International Full time

    A leading ground handling service provider in Calgary, AB, is seeking a Passenger Service Supervisor. In this role, you will oversee passenger service agents and ensure exceptional customer service throughout the travel experience. Responsibilities include managing escalated customer concerns, supervising staff training, and adhering to safety and security...

  • Reservations Agent

    2 weeks ago

    Calgary, Canada Central Mountain Air Full time

    At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people...

  • Part-Time Ticket Agent Supervisor

    2 weeks ago

    Calgary, Canada PrimeFlight Aviation Services Full time

    Job Details Description WHERE FRIENDLY TAKES FLIGHT – BECOME A TICKET AGENT SUPERVISOR TODAY! Lead a team of ticket agents to ensure smooth ticketing operations, resolve passenger issues, enforce airline policies, and uphold excellence through training and collaboration across airport operations. WHAT IT’S LIKE TO WORK AS A TICKET AGENT SUPERVISOR...

  • Ticket Agent Supervisor

    6 days ago

    Calgary, Canada PrimeFlight Aviation Services Canada Inc Full time

    **WHERE FRIENDLY TAKES FLIGHT - BECOME A TICKET AGENT SUPERVISOR TODAY!** Lead a team of ticket agents to ensure smooth ticketing operations, resolve passenger issues, enforce airline policies, and uphold excellence through training and collaboration across airport operations. **WHAT IT’S LIKE TO WORK AS A TICKET AGENT SUPERVISOR** - Oversee daily...

  • Customer Service Agent Lead

    6 days ago

    Calgary, Canada PrimeFlight Aviation Services Canada, INC Full time

    **WHERE FRIENDLY TAKES FLIGHT - BECOME A CUSTOMER SERVICE AGENT LEAD TODAY!** The Customer Service Agent Lead supervises and supports a team of agents to ensure efficient check-in and boarding, resolve passenger concerns, uphold airline policies, provide safe and courteous wheelchair services to various airline passengers with disabilities, while complying...

  • Part-Time Ticket Agent Supervisor

    2 weeks ago

    Calgary, AB TE Z, Canada PrimeFlight Aviation Full time

    WHERE FRIENDLY TAKES FLIGHT – BECOME A TICKET AGENT SUPERVISOR TODAYLead a team of ticket agents to ensure smooth ticketing operations, resolve passenger issues, enforce airline policies, and uphold excellence through training and collaboration across airport operations.WHAT IT'S LIKE TO WORK AS A TICKET AGENT SUPERVISOROversee daily ticketing operations...