Apprentice, System Controller

#2024-318 Apprentice, System Controller (PWU)
**Location**: Hamilton (John St)
**Posting Open**: October 20, 2025
**Posting Closed**: October 31, 2025
**Number of Vacancies**: 1
**Hours per Week**: 40
**Rate of Pay**:
**Starting Rate**: $35.61
**Balance 1st Year**: $39.17
**2nd Year**: $43.09
**3rd Year**: $47.40
**4th Year**: $52.14
At Alectra, we’re not just about powering communities; we’re about empowering our people. We prioritize well-being through a culture that fosters collaboration, innovation and continuous growth. We believe in providing a supportive and inclusive environment where everyone can thrive and make an impact.
**Position Purpose**:
We're looking for a motivated Apprentice, System Controller eager to learn and grow under the guidance of experienced System Controllers. As an apprentice, you'll gain hands-on experience with operating, authorizing and directing the safe and reliable operation of the Alectra distribution system, setting the foundation for a rewarding career as a System Controller. This role will require you to work a 24/7 rotating shift schedule and be on an on-call rotation when fully qualified. Join Alectra and take the next step in your professional journey
**If you meet the following criteria, we welcome you to apply**:
Education & Specialized Knowledge
- 3-Year College Diploma in an electrical discipline or equivalent
- Ability to obtain OACETT certification as a C. Tech or C.E.T.
- Valid class G driver’s license

Experience
- Ability to read, interpret and utilize technical prints and schematics
- Ability to multi-task and demonstrate analytical thinking, problem-solving and organizational skills
- Effective verbal and written communication skills.

Below is the job description of a System Controller. During your apprenticeship you will be trained on all aspects of the job progressively over the apprenticeship period.

**Responsibilities**:

- Operate, authorize and direct the safe and reliable operation of the Alectra distribution system under normal and emergency conditions on a 24/7 basis.
- Monitor, control, and record all activities on the distribution system.
- Prioritizes and reports deficiencies of all station/distribution equipment including SCADA and communication systems and conducts follow up as required.
- Maintain the distribution system configuration as designed/planned whenever possible.
- Coordinates activities and outages on transformer station / transmission lines and distribution equipment with Hydro One/IESO and other Alectra departments to ensure all work is carried out in a safe, economic and efficient manner.
- Coordinate disconnects and reconnects between line crews, residential, commercial and key account customers for maintenance, upgrades and revenue issues including installation of micro-fits or embedded generation.
- Answering telephone calls from customers regarding inquiries, service requests and trouble reports and dispatch respondents as appropriate.
- Supporting the Outage Management function by performing such daily tasks as organizing and keeping an accurate record of interruptions and transfers, and checking and filing records including Orders-To-Operate, Operator Summary, schematics, etc.
- Manage outages using the Outage Management System for real-time statistical reporting and data analysis.
- Communicates with Management and members of the public to provide status of power outages and anticipated restoration times.
- Update GIS records, operating diagrams and other databases to reflect real-time distribution system configuration.
- Communicate with and prepare reports for various agencies including, ESA, MOE and MOL.
- Assists the System Control Supervisor in developing operational procedures and processes.
- Assist in the training and evaluation of System Control Apprentices.
- Perform analytical problem solving, trouble shooting and contingency planning of the distribution system.
- Respond to emergencies as defined in the Alectra Electrical Emergency Preparedness Plan (EEPP).
- Emergency switching and power restorations. Direct crews/supervisors to restore power safely.

Who we are
As the largest municipally owned electric utility in Canada, we are committed to growing, evolving and remaining innovative to build a sustainable and brighter future. Our values set us apart and are our fundamental beliefs about our organization:
**Safety**: Stay aware, prevent risks and protect each other.
**Respect**: Value everyone, act honestly and foster inclusion.
**Customer Focus**: Be reliable, anticipate needs and deliver exceptional solutions with care.
**Excellence**: Elevate performance, embrace diversity and deliver quality through collaboration.
**Innovation**: Drive growth by embracing change, creativity and continuous improvement.
**Here’s why Alectra might be your ideal workplace**:

- We offer comprehensive benefits. From health and wellness programs to financial security though our Defined Benefit Pension Plan - we offer a ro