Clerk Iv

**Requisition ID**:43244

**Organization**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Purpose & Function**

The Vendor Management Lead plays a crucial role in supporting the Contract Management Services Manager by focusing on creating and managing contracts that align with the technical and operational needs of the main stakeholders within Engineering Services and works closely with the Contract Management Team to achieve departmental objectives.

This position reports to the Manager of Contract Management Services. The position monitors and measures central dispatch processes and vendor service performance to maintain established metrics; and liaises with Technology Services teams to support business technology tools. Collaborates with other department such as Legal, Procurement, and Finance, to ensure cohesive contract management practices.

**Specific Duties & Responsibilities**
- Contract support & development including collaborating with internal clients within Engineering Services to understand their technical service needs and complex business processes, translate business requirements into detailed Scopes of Work (SOW) for contracted services, ensuring clarity and alignment with organizational goals and the ability to draft, make recommendations on negotiations, and finalize contracts that reflect the gathered business requirements and operational objectives.
- Dispute resolution including acting as the primary point of contact for resolving high-level service deficiencies and contract-related disputes. Works collaboratively with vendors and internal stakeholders to achieve timely and effective resolutions, minimizing disruptions to operations.
- Develops and implements key performance indicators (KPIs) in collaboration with internal clients to measure the performance of contracted services.
- Analyzes performance measurement data to identify trends, risks, and opportunities for improvement and provides detailed reports to internal clients and senior management.
- Conducts process analysis to identify inefficiencies and areas for improvement within the Contract Management Lifecycle. Develops and implements process improvements & initiatives to enhance operational efficiencies, and to reduce risk to the organization.
- Fosters strong working relationships with vendors, ensuring a mutual understanding of City of Vancouver’s alignment and goals. Conduct regular performance reviews with vendors, providing feedback and corrective actions as necessary.
- Manage contracts within the Contract Management Services portfolio, providing excellent customer service and end-to-end contract support.
- Develops and implements a Contract Management Plan for each contract/supplier to ensure that the needs of the organization are met and objectives are achieved.
- Leads Branch working groups with internal teams to gather feedback on vendor/contract performance and identify improvement opportunities.
- Supports the development and implementation of contract management frameworks, policies, and procedures that align with organizational goals and regulatory requirements.

**Qualifications**

Education and Experience:

- High school graduation preferably including or supplemented by courses in Contract Management, or related courses. Considerable experience in a role involving specialized clerical experience and skills related to task management, project management, or contract administration preferably in Engineering Operations, or an equivalent combination of training and experience.
- Experience in gathering and analyzing business requirements and translating them into detailed contractual documents.

Knowledge, Skills and Abilities:

- Considerable knowledge of the functions of the department and of the rules and regulations which govern departmental activities.
- Basic knowledge of municipal or utility operations.
- Thorough knowledge of correct punctuation, grammatical usage and a good vocabulary for preparation of contracts, business letters, reports and material related to the work.
- Ability to operate in a dynamic and collaborative environment, requiring flexibility and adaptability to changing priorities and deadlines.
- Ability to make decisions in the light of established precedents and resourcefulness in solving problems.
- Ability to plan th