Concierge

1 week ago

Ottawa, Canada Escape Manor Lounge - 292 Elgin Street Full time

**Escape Manor has opened a massive new dining, cocktail and gaming lounge in the heart of downtown Ottawa. The 11,000 square foot, 600-person capacity Manor Lounge and Escape Manor hybrid location will have upscale casual dining, scratch cocktails, craft beer, games, puzzles, escapes, a Bocce court and a whole new gamified way to experience darts. The Manor is seeking top talent to usher this new offering into the roaring twenties of human reconnection.** The Manor Lounge will offer full lunch and dinner as well as late-night services and will host multiple group functions and events. Delectable shareables, surprise & delight features and group menus will impress and wow the 60-seat lounge, 40-seat parlour, 20-seat bar and the 100-seat patio. Escape Manor is putting the fun back into hospitality and needs a fantastic dedicated and hardworking individuals to join our dream team We are recruiting for the role of Host/Concierge. As the first contact point for guests, the Concierge is responsible for the "First Impression" of Escape Manor. We are looking for an energetic, and organized person. If you are super-fun, extra charming and can multi-task we want to meet you **Summary of Responsibilities**: Reporting to the General Manager and leadership team, responsibilities and essential job functions include but are not limited to the following: - Greet and seat guests in a warm and courteous manner - Ensure all servers are distributed equal numbers of guests - Be able to field any guest questions in an informed and professional manner - Take and coordinate guest reservations in the bar/lounge area - Ensure guest satisfaction and compliance to Escape Manors Food & Beverage standards - Constantly strive to create memorable, exceptional, one-of-a-kind Guest experiences every day for every guest - Make sure our guests and team members have fun - and have fun yourself **Qualifications**: - Good knowledge of Google Suite programs (Sheets, Gmail, etc) - Knowledge of point of sale computer systems an asset - Excellent communication skills, both oral and written - Excellent time-management, memory and cognitive flexibility required - Friendly and courteous and able to work in a high paced environment **Physical Aspects of Position (include but are not limited to)**: - Constant standing and walking throughout shift - Occasional lifting and carrying up to 20 lbs - Occasional kneeling, pushing, pulling - Occasional ascending or descending stairs and ramps **Job Types**: Full-time, Part-time, Permanent Pay: From $17.20 per hour **Benefits**: - Company events - Discounted or free food - Flexible schedule **Experience**: - Host/Concierge: 2 years (preferred) **Language**: - French (preferred) Licence/Certification: - Smart Serve (required) Work Location: In person

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    **Escape Manor has opened a massive new dining, cocktail and gaming lounge in the heart of downtown Ottawa. The 11,000 square foot, 600-person capacity Manor Lounge and Escape Manor hybrid location will have upscale casual dining, scratch cocktails, craft beer, games, puzzles, escapes, a Bocce court and a whole new gamified way to experience darts. The Manor...