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Research Engagement Strategist

2 weeks ago

Vancouver, British Columbia, Canada UBC Full time
Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Information Systems and Technology, Level DJob TitleResearch Engagement StrategistDepartmentResearch Innovation and Solutions EngagementCompensation Range$8, $12,952.33 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End DateApril 7, 2025

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The Research Engagement Strategist is a key role in bridging the gap between UBC Advanced Research Computing (ARC) and the research community, ensuring that researchers are fully supported in their utilization of advanced computing resources. The key responsibility of this role is to develop and execute an outreach strategy with the research community to increase awareness and usage of existing ARC services and products and identify new opportunities to improve research workflows through continuous learning and monitoring of industry developments. The ideal candidate will play a crucial role in promoting ARC services, developing and facilitating training sessions, and providing personalized support to enhance research productivity and innovation across both UBC Vancouver and UBC Okanagan campuses and affiliated institutions.

To ensure success, the Research Engagement Strategist will cultivate and maintain strong relationships with faculties, departments, research laboratories, and external partners, including the Digital Research Alliance of Canada and provincial government agencies involved in AI-related initiatives. This position requires strategic engagement, technical understanding, and the ability to translate complex advanced research computing solutions into practical research applications.

Organizational Status

The Research Engagement Strategist reports to the ARC Manager, Research Innovation Solutions Engagement (RISE). The Research Engagement Strategist works with other UBC departments at all campuses and research institutes, as well as partner organizations nationally and internationally including provincial and federal government, to support research services and ensure UBC researchers have access to secure, state-of-the-art digital research infrastructure required for computationally and data intensive research.

This position will work closely with colleagues and technical, administrative, and scientific staff to support advanced research computing.

Work Performed

Specific Duties:

  • Develop & Execute Outreach Strategies

    • Develop community-focused outreach initiatives to increase the visibility and adoption of UBC ARC services and products across UBC's research landscape including hosting workshops, service overview presentations, email campaigns, and presenting at conferences.

  • Consultative Engagement & Support

    • Act as the go-to expert for researchers looking to understand ARC's product suite

    • Guide researchers through best practices in integrating ARC solutions into their workflows

  • Identify New Opportunities

    • Keep up to date on trends in advanced research computing and academic research, identifying opportunities to enhance workflows or introduce new products and services

    • Collaborate with researchers and internal teams to pilot innovative approaches that streamline research processes and reduce time to discovery

  • Stakeholder and Relationship Management

    • Build and nurture relationships with faculties and departments, research labs, external service partners including the Digital Research Alliance of Canada, the national HPC (High-Performance Computing) and research platform, and the provincial government on AI-related initiatives

    • Act as a liaison between the research community and UBC ARC's technical teams, ensuring feedback from end-users to inform ongoing product development and service enhancements

  • Performance Tracking & Reporting

    • Develop metrics to gauge the impact of outreach efforts and consultative engagements

    • Report on key outcomes and propose incremental improvements to strategies based on operational data and user feedback from events

  • Training & workshops

    • Organize and lead training sessions, webinars, and informational workshops with other internal team members to help researchers leverage UBC ARC resources effectively

    • Develop educational materials that simplify concepts and showcase the tangible benefits of advanced research computing tools

Core Duties:

  • Leads the analysis of a campus-wide technology research service or information technology services, translates client organizational needs and makes recommendations for optimizing resources and delivery of services.

  • Works with service owners to develop implementation plans, policies and standards, and budgets for projects and information technology solutions.

  • Identifies implementation options, evaluates risks and benefits of various options and discusses approach and recommendations with staff and research stakeholders.

  • Works collaboratively with vendors, researchers and ARC staff members to plan and deliver ARC's portfolio of services to the UBC research community.

  • Monitors and evaluates the quality of services delivered by reviewing and analyzing performance metrics and reports and ensures related goals are met.

  • Advises other information technology professionals and senior leaders on the effective use of specific research platforms and services.

  • Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.

  • Performs other related duties as required.

  • Develops working relationships across the organization.

Consequence of Error/Judgement
Errors in the implementation and support of advanced research computing systems could cost the University many hundreds of thousands of dollars in lost productivity in research time and could impact the timely delivery of services to research community [e.g., faculty, staff, students, and the public]. Poor management or improper decisions could compromise the success of ARC efficiencies and have a negative impact on the credibility of the portfolio and the reputation of the university. Errors in implementation and support leading to breaches of security involving research systems or data could compromise the privacy and confidentiality of research subjects as well cause severe reputational damage to the University and could also feasibly terminate all existing and future data sharing agreements and research partnerships with collaborators and providers locally, nationally, and internationally.

Supervision Received
Works under the general direction of the ARC Manager (RISE), Research Innovation Solutions Engagement. Must be able to work independently and carry out work to completion. Works on tasks to meet deadlines on various projects. Work is reviewed in terms of achievement of desired results.

Supervision Given
This position works as a member of the ARC Research Innovation, Solutions and Engagement team. This position may require the training of newly hired staff in advanced research computing services resources. This position may be responsible for supervising staff directly and indirectly in relation to the delivery of research projects, services, platforms, and systems.

Minimum Qualifications
Undergraduate degree in a relevant discipline. In-depth knowledge of applications and the business requirements supporting them. Minimum of five years of related experience, or the equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one's own

- Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

  • An undergraduate degree in a relevant field (e.g., Computer Science, Data Science, Engineering, or a related discipline).

  • An advanced degree in Computer Science, Engineering, or a related discipline is considered an asset.

  • Three years of experience in a research or academic setting, with a focus on advanced research computing or a related area is preferred.

  • Strong understanding of advanced research computing technologies and their applications across various research domains.

  • Knowledge of High-Performance Computing (HPC) and related software applications is an asset.

  • Demonstrated experience in engaging with researchers and facilitating the use of computational resources.

  • Ability to convey complex technical concepts to non-specialist audiences in a clear and concise manner.

  • Proven ability to work collaboratively in a multidisciplinary and team-oriented environment.

  • Excellent written and verbal communication skills, with expertise in creating and delivering promotional materials, presentations, and reports.

  • Experience in developing strategies to enhance customer engagement and loyalty.

  • Proven experience in planning, executing, and managing promotional campaigns across various channels.

  • Strong knowledge of public relations, marketing, and brand development strategies.

  • Excellent understanding of outreach and community engagement strategies, with the ability to network and build relationships across research communities.

  • Exceptional interpersonal, relationship management, and consensus-building skills.

  • Strong problem-solving skills and attention to detail.

  • Knowledge of gathering and utilizing digital analytics tools to measure service performance and return on investment (ROI).

  • Ability to create actionable plans based on market research, competitive analysis, and business goals.

  • Proficiency in using Customer Relationship Management (CRM) software to manage customer interactions and data is an asset.

  • Commitment to fostering a diverse and inclusive research community.