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Digital Banking Advisor

1 week ago

Red Deer, Alberta, Canada RBC - Royal Bank Full time

Job Summary

Job Description

What is the opportunity?

This unique position calls on student focused, digital first advice expertise as well as natural problem-solving skills to maximize each interaction. Specifically, you help clients (primarily University students) with their everyday banking, credit, and investment needs through the use of new digital tools in our RBC University locations. As an RBC ambassador, you add value in the moments that matter most to students and collaborate with RBC colleagues and partners to help students achieve their goals. Whether you're demonstrating how to use digital banking, assisting through the new client on-boarding process, referring a more complex opportunity to a colleague or specialist or providing advice to students around studying abroad, taking a gap year or joining the workforce, your expertise will contribute to creating meaningful and memorable experiences that drive client satisfaction and loyalty.

What will you do?

  • Focus on student education and demonstration, leveraging new digital solutions to deliver a memorable client experience, drive brand value and retain relationships
  • Actively listen and engage students in conversation to further understand their individual needs
  • Proactively take ownership of resolving and preventing client banking problems
  • Cultivate and maintain relationships with students, colleagues and partners to make the most of advice opportunities and referrals
  • Proactively engage with students in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
  • Respond to client-initiated contact, assisting them with a range of self and assisted service financial transactions

What do you need to succeed?

Must-have

  • A warm, friendly and approachable attitude with a demonstrated passion for putting clients first, as well as demonstrated success in a fast-paced retail environment
  • Above average digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.) and can learn new technology very quickly
  • Superior emotional intelligence and situational awareness as well as problem-solving and people skills with the ability to build strong relationships and proactively connect with clients
  • Entrepreneurial attitude who is adaptable, eager to learn, has strong personal ethics and a hunger for success
  • Mutual Funds accreditation (e.g., Investment Funds in Canada or the Canadian Securities Course

Nice-to-have

  • University/College Alumni

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
  • Continued opportunities for career advancement
  • World-class training, coaching, and development opportunities
  • Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
  • Opportunity to achieve great success and grow your career with RBC

Job Skills

Client Centricity, Communication, Critical Thinking, Curiosity

Additional Job Details

Address:

100 COLLEGE BLVD:RED DEER

City:

RED DEER

Country:

Canada

Work hours/week:

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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