Client Partner, Critical Incident Stress Management
6 days ago
The salary range for this position is CAD $ $54.80 / hour
Job Summary
Join Our Team as a Client Partner - Lead the Future of Psychological First Aid and Peer Support at Fraser Health
Are you passionate about fostering resilience and empowering others through Psychological First Aid (PFA)? Do you thrive in interactive teaching environments and have experience in building peer support programs? If so, we have an exciting opportunity for you
Unlike our traditional Critical Incident Stress Management (CISM) Client Partner roles, this unique position is dedicated to expanding the reach and impact of PFA across our health authority. You won't just be responding to critical incidents—you'll be at the forefront of designing innovative infrastructure, strategies, and systems that make Psychological First Aid more accessible and integrated into our organizational culture.
In this role, you will:
Teach & Train - Deliver engaging, interactive PFA education tailored to adult learners, empowering individuals with the tools they need to support themselves and others.
Design & Implement - Develop systems and strategies that increase the adoption of PFA at all levels, ensuring it becomes a foundational part of our workplace support network.
Build & Strengthen - Establish a dynamic peer support program that fosters connection, resilience, and well-being among staff.
We're looking for innovators, educators, and changemakers who have experience in interactive teaching, adult learning principles, and peer support program development. If you're ready to make a lasting impact on how we care for one another in times of stress and crisis, we'd love to hear from you
Apply today and be a driving force in elevating the psychological health & safety of our health care workers.
Detailed OverviewSupporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
The Client Partner, Critical Incident Stress Management (CISM) supports the coordination, implementation and evaluation of Fraser Health's Critical Incident Stress Management program in collaboration with the Leader; acts as a resource and provides consultation, research and educational support on critical incident response to Fraser Health staff.
Responsibilities- Manages the Critical Incident Stress Management (CISM) program and workplace trauma response for Fraser Health (FH); assists in the implementation of standards of practice, procedures and protocols for anticipating, recognizing, preventing and/or mitigating the impact of critical incidents in the workplace.
- Implements and assists in the evaluation of instructional programs, training and educational material to promote understanding of the impact of critical incident stress in the workplace and to raise awareness about available prevention and early intervention strategies.
- Conducts on-site investigations, debriefings and provides ongoing support to affected departments and individuals experiencing critical incident stress; establishes off-hour and vacation relief coverage and support infrastructure by utilizing external agencies; provides coaching, support and consultation to key organizational contacts/leaders to facilitate understanding and to clarify the goals of the CISM program.
- Develops, implements and maintains a system for triaging and referring requests for service that will be available to staff on a twenty-four hour basis.
- Maintains and assists in the evaluation of quality and measurement indicators, audit processes, data collection and analysis tools to assess effectiveness of the critical incident stress management program; produces relevant statistical reports and makes recommendations.
- Provides timely consultation, coaching and support to Directors and Managers regarding crisis management service processes, case complexities and ensures that all protocols and practice standards are maintained.
- Builds collaborative partnerships with both internal and external services/programs to develop an integrated service delivery model for employees and develops workshops on crisis management.
- Develops a communication strategy to enhance awareness and promote knowledge of critical incident stress; prepares promotional material to ensure all staff is informed and to encourage staff participation in pre-crisis education training and education; coordinates the deployment of on-site crisis/trauma counselors to respond to customer requests consistent with organizational needs.
- Provides training to counselors to further develop and upgrade their skills in effective evidence-based trauma response and crisis management.
- Provides clinical services in support of FH's employee assistance program.
Education and Experience
Master's degree in Clinical Counselling, Psychology or Social Work or related discipline.
Registered member of an applicable professional association.
Five (5) years' recent, related experience in workplace crisis management and/or clinical counselling in the application of accepted CISM methodology in a health care environment, including experience in program planning, implementation and evaluation, or an equivalent combination of education, training and experience.
Valid Class 5 BC Driver's License and access to personal vehicle for business-related purposes.
CompetenciesDemonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Professional/Technical Capabilities
- Demonstrated understanding of Critical Incident Stress Management theory and application.
- Demonstrated proficiency in the use of a personal computer (PC) and applicable software applications.
- Working knowledge of applicable regulations, legislation, policies and procedures.
- Physical ability to perform the duties of the position.
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Surrey, British Columbia, Canada Fraser Health Full timeSalaryThe salary range for this position is CAD $38.12 - $54.80 / hourJob SummaryJoin Our Team as a Client Partner – Lead the Future of Psychological First Aid and Peer Support at Fraser HealthAre you passionate about fostering resilience and empowering others through Psychological First Aid (PFA)? Do you thrive in interactive teaching environments and...
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Surrey, British Columbia, Canada Fraser Health Full timeSalaryThe salary range for this position is CAD $38.12 - $54.80 / hourJob SummaryJoin Our Team as a Client Partner – Lead the Future of Psychological First Aid and Peer Support at Fraser HealthAre you passionate about fostering resilience and empowering others through Psychological First Aid (PFA)? Do you thrive in interactive teaching environments and...
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