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Counter Sales/Customer Service
3 hours ago
Job DescriptionAs a Counter Salesperson/Customer Service Agent, you will provide sales support to walk-in customers who come to our Profit Centre counters. You will provide the highest level of customer service by maintaining, stocking, and keeping a clean counter sales area. In addition, you will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. Support will also be provided to the Inside Sales and Outside Sales functions.Additional duties will include:Assist customers who purchase material at the Profit Centre countersResearch product for customers and provide recommendations on our assortment of productDrive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counterEnter, pick, and pack sales orders generated at the counterMaintain and clean the counter area including any merchandising displaysInform the buyer when stocks levels are lowFollow up on backorders with vendors and provide customers accurate delivery datesProcess returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all proceduresNavigate and find a solution for customer concerns and complaintsPerform other tasks as requested by the Profit Centre ManagerQualificationsGrade 12 diploma or equivalent; College and/or University degree an assetA minimum of 2 years of experience with customer service or counter salesOutstanding customer service and verbal communication skillsExcellent relationship building skills with customers, vendors, and teammatesAbility to learn and operate the applicable software system used to process ordersExperience working in a fast-paced environmentIntermediate math skills with a strong attention to detailAbility to learn how to operate material handling equipmentPossess a strong work ethic and a high standard of integrityAbility to work well independently and in a team settingPreferred Skills:Previous experience with or knowledge of plumbing and building products sold at the Profit CentreAbility to use the Internet as a resource to problem solve and find alternative solutions for customersExperience using Word, Excel, and OutlookAdditional InformationWhy Join Our Team?EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the wayIn addition, we will offer you:Great mentors and on-the-job trainingGrowth potential with competitive salary, benefits, and profit sharingA career with a solid, stable company with strong core valuesParticipation in our pension plan with employer contributionsWork-life balance and flex time
