Pharmacy Optimization Lead

We Innovate so You Can Focus on Patient Care   Join Our Team at Murphy's Pharmacies   At Murphy's Pharmacies, we're redefining the role of independent Community pharmacy in our healthcare system, and we're looking for passionate Pharmacy Assistants to join our team and make our shared vision come to life    We've been Island family-owned and operated for over 44 years, with locations across Prince Edward Island and beyond.   Re-energize your professional career   We Focus on Patient Care: We've implemented central fill to process refills, built support teams that do prescription data entry and clinical validation, handle phone calls and schedule pharmacy services appointments.  Pharmacy Assistants play a key role in client care in our pharmacies.   Work-Life Balance: We're not open late or have extended hours on weekends, so our teams can enjoy everything that life has to offer on beautiful Prince Edward Island.   If you're a like-minded Pharmacy Assistant who wants to make a real difference in people's lives, we'd love to hear from you   What You Will Bring To The Team  Our team is client-focused and believes in a high level of attention to detail, professionalism and discretion. We value diverse backgrounds and what that brings to our team and we want to hear more about what makes you unique.  In addition to what makes you unique, there are a few basics that we require for this role:  You enjoy working in a team environment while providing exceptional care to clients  A passion for helping people in a healthcare environment   Your Role  The Pharmacy Optimization Lead, in partnership with the Pharmacy Manager, is responsible for the day-to-day operations and contributing to the best-in-class pharmacy practice and primary care delivery of Murphy's Parkdale Pharmacy.  This role is responsible for the team's scheduling, onboarding, training, and adherence to operational processes to support the fulfillment of the team's goals — accuracy, efficiency, quality, organization — while maintaining regulatory compliance.  A portion of the time in role will include working with the team, taking regular shifts.  Responsibilities In collaboration with the Pharmacy Manager, manage the pharmacy team's schedule to ensure coverage of all operating hour shifts.  Monitor and maintain an efficient workflow in the pharmacy at all times including redirecting staff as required during daily operations to ensure highest levels of client service. Ensure the dispensary team delivers a high level of client service and effectively triages client needs. Manage quality processes in the pharmacy to ensure highest levels of dispensing accuracy, reporting near misses and incidents and taking remedial action on all events.  Manage inventory management processes, including stock and supply levels to maintain efficient operations Assist in the implementation of pharmacy services and initiatives as part of the pharmacy care plan (e.g. central fill, pharmacy plus billings, influenza)   Troubleshoot technical problems as they arise and contact support teams as required Collaborate with the Support Team to on-board and train new staff Support existing employees in learning and development by participating in performance development process, assigning training as required. Manage an efficient delivery process in collaboration with the driver team lead and assigned delivery driver(s) Problem solve and/or participate in internal and external conflict resolution as required Collaborate with Support Team members on a routine basis Assume shifts in the dispensary on a weekly basis Ensure dispensary operations are compliant to all applicable legislation, College of Pharmacy policies and company policies. Other duties will be assigned as required for business needs Behavioral Competencies Demonstrated ability to work effectively within a team and build relationships and rapport with internal and external relations Must be skilled in critical thought and processes and be able to prioritize appropriately Must be motivated to achieve results that reflect a high standard of work quality Present self in a positive, unbiased and confident manner Adaptable to internal workflow changes Strong mentoring and teaching skills Excellent interpersonal and written communication skills and be able to interact with persons of varying professional expertise in a professional manner Excellent ability to make strategic decisions in compliance with organizational goals Must be dependable and responsible in the execution of job duties Ability to lead, take charge, offer opinions and direction Ability to pay strong attention to detail What We Offer   We offer a very competitive compensation package that includes a pension plan, comprehensive health, mental health, dental, and vision insurance coverage. Additionally, we provide a subsidized fitness membership and exclusive discounts with local companies, helping you save on meals, retail products, and home heating oil. Please note that the level of benefits will depend on whether your employment with us is on a temporary or permanent basis.   We may not be perfect, but we strive to create a supportive and rewarding work environment. We're proud to say that many of our team members have been with us for 5, 10, 15, 20, 25, 30, 35, and even 40 years.  Sound Interesting? Here's The Next Step…  If this sounds like you and you're interested in learning more, we'd love to hear from you  Please attach a current resume and let us know why you would be a good fit.  Thank you for taking the time to review this opportunity and for considering us as part of your career journey.   We wish you all the best and appreciate your interest in joining the Murphy's Pharmacies Team.