Merchant Assistant

2 days ago

Toronto, Ontario, Canada Indigo Books & Music Full time
Job Description

The Merchant Assistant for General Merchandise plays a key role in ensuring the smooth operation of the general merchandise business. This includes managing product data and administration, as well as facilitating effective communication regarding product availability and seasonal intent. 

Key responsibilities include timely collecting, enhancing, and distributing product data while ensuring that it meets Indigo's standards and satisfies the needs of both internal and external customers. Additionally, this role provides support for assigned categories by assisting with administrative tasks, preparing for market launches, managing samples, communicating with vendors, and generating ad-hoc business analysis reports.

KEY PERFORMANCE METRICS

  • Timely and accurate article set up
  • Product data content accuracy and quality.
  • Online Product: time to site
  • Business partner satisfaction

KEY ACCOUNTABILITIES

Functional

  • Ensure data integrity and accuracy of general merchandise product data for all assigned SKUs (i.e. item creation, price management, product attributes)
  • Drive end-to-end digital process by communicating and collaborating with internal and external partners to acquire specified data, images/photography and copy
  • Complete article set up and enrichment all assigned SKUs, for retail product management and online selling
  • Work with suppliers and internal partners to enrich Indigo product data for online selling.
  • Complete edits and revisions to product data during product lifecycle, including de-listing and timely off-boarding
  • Support Category management teams with product sample management, weekly business reporting and ad-hoc category needs
  • Prepare weekly sales review, vendor performance, store sales and ad-hoc reporting, market research and other miscellaneous projects as needed
  • Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes.
  • Proactively identify and anticipate customer expectations and needs
  • Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo's customers
  • Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

People

  • Collaborate with others to drive flexible and iterative solutions quickly and easily
  • Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
  • Help others see the impacts of their efforts and proactively engage other functions to get input
  • Encourage others to freely share their point of view and be open to feedback

Cultural

  • Role model Indigo's guiding principles and convey a positive image in everything you do
  • Celebrate diversity of thought and have an open mindset
  • Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
  • Embrace, champion and influence change through your team and/or the organization

KEY RELATIONSHIPS

Internal:

  • Merchants
  • Supply Chain
  • Retail
  • Online
  • Creative
  • Master Data

External:

  • Vendors
Qualifications

Work Experience / Education / Certifications

  • Bachelor's degree or college diploma in Business, commerce or related field
  • 1-2 years' experience in a retail environment preferred

Competencies / Skills / Attributes

  • High degree of proficiency in MS Office Suite (Excel), Outlook & Internet applications
  • Highly attentive to detail & accuracy in data entry
  • Comfortable with large lists of data/spreadsheets, and sometimes repetitive tasks
  • Proven ability to build productive business relationships with both internal and external partners
  • Strong organizational skills with ability to handle multiple projects simultaneously while meeting deadlines and reacting quickly to shifting priorities
  • Effective communication skills
  • A natural problem solver who is analytical and creative

Other (travel, Bilingual, etc.)

  • Bilingualism in English/French would be an asset
Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process. 

WELCOME HOME

  • Merchant Assistant

    3 weeks ago

    Toronto, Ontario, Canada Indigo Books & Music Inc. Full time

    Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres,...

  • Merchant Assistant

    3 weeks ago

    Toronto, Ontario, Canada Indigo Full time

    About UsDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution...

  • Merchant Assistant

    3 weeks ago

    Toronto, Ontario, Canada Indigo Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Merchant Assistant

    3 weeks ago

    Toronto, Ontario, Canada Indigo Books & Music Full time

    Company DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Merchant Assistant

    2 weeks ago

    Toronto, Ontario, Canada Indigo Full time

    Company DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Merchant Assistant

    3 days ago

    Toronto, Ontario, Canada Indigo Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Merchant Assistant

    7 days ago

    Toronto, Ontario, Canada Indigo Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Manager, Merchant Business Development

    2 weeks ago

    Toronto, Ontario, Canada MasterCard Full time

    Manager, Merchant Business DevelopmentApply locations: Toronto, CanadaTime type: Full timePosted on: Posted 2 Days AgoJob requisition id: R-231178Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support...

  • Merchant Risk Analyst-Acquiring Business

    2 weeks ago

    Toronto, Ontario, Canada OTT Financial Group Full time

    OTT Pay Inc. is an established, fully funded fintech company focused on delivering streamlined financial payment solutions. With a strategic focus on both acquiring and issuing business, we are developing a mobile-first platform that offers a wide range of financial services, loyalty programs, and innovative products, including credit cards, payment...

  • Merchant Solutions Business Development Specialist

    2 days ago

    Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    Description : TD Merchant Solutions (TDMS) is a unique business within Business Banking at the forefront of many emerging trends in the financial industry, such as e-commerce, payments innovation, and strategic partnerships. TDMS provides reliable, flexible, and easy to use e-commerce and Point of Sale (POS) card payment solutions to small business,...

  • Director, Merchant Service Product, Strategy

    3 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Title: Director, Merchant Service Product, Strategy & Enablement- GTBRequisition ID: 217840Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Global Transaction BankingGlobal Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial, and Corporate...

  • Director, Merchant Service Product, Strategy

    1 week ago

    Toronto, Ontario, Canada Scotiabank Full time

    Title: Bilingual Director, Merchant Service Product, Strategy & Enablement- GTB (English/Spanish)Requisition ID: 217840Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Global Transaction BankingGlobal Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business,...

  • Bilingual Director, Merchant Service Product, Strategy

    3 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Bilingual Director, Merchant Service Product, Strategy & Enablement- GTB (English/Spanish)Requisition ID: 217840Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Global Transaction BankingGlobal Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business,...

  • Assistant Merchant

    2 weeks ago

    Toronto, Ontario, Canada Indigo Full time

    Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres,...

  • ECommerce Financial Specialist

    7 days ago

    Toronto, Ontario, Canada Fulfil Full time

    Fulfil is a leading platform empowering high-growth merchants to simplify operations and scale for growth. We believe that merchant operations should be seamless, efficient, and agile.As an eCommerce Bookkeeper at Fulfil, you will play a critical role in helping merchants optimize their financial processes, ensuring accurate reporting and financial clarity....

  • Financial Process Optimization Expert

    6 days ago

    Toronto, Ontario, Canada Fulfil Full time

    As an eCommerce Bookkeeper at Fulfil, you will play a critical role in helping merchants achieve financial clarity and accuracy. You will assist merchants in understanding and optimizing their bookkeeping processes within Fulfil, guiding them on effective reconciliation practices between Fulfil, their accounting software, and sales channels like Shopify and...

  • Operations Finance Manager

    6 days ago

    Toronto, Ontario, Canada Fulfil Full time

    Fulfil is a technology company dedicated to simplifying operations and empowering merchants worldwide. We are seeking a highly skilled eCommerce Bookkeeper to join our team in Downtown Toronto. This role requires working out of our office 3 days a week.As an eCommerce Bookkeeper at Fulfil, you will help merchants using Fulfil optimize their bookkeeping...

  • Business Data Analyst

    7 days ago

    Toronto, Ontario, Canada Everpay Corporation Full time

    Position at Everpay CorporationThe Credit Analyst – Independent Business (IB) performs various forms of credit-based analysis on prospective and existing merchants and provides customer service on credit related issues.You will be accountable for:- Applying appropriate underwriting criteria to new or existing merchant applications in accordance with...

  • Merchant (15-month Contract)

    3 days ago

    Toronto, Ontario, Canada Sephora Full time

    Date: Jun 13, 2024 Location: Toronto, ON, CA, M4W 0A2 At Sephora Canada, were passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our...

  • Retail Operations Assistant

    6 days ago

    Toronto, Ontario, Canada Indigo Full time

    Join Indigo's dynamic team as a Merchant Assistant for General Merchandise and contribute to the company's mission to add joy to customers' lives. This role involves managing product data and administration, ensuring seamless communication with stakeholders, and driving end-to-end digital processes.As a key member of the team, you will be responsible for...